Assistant Patient Services Co-ordinator (XN04)

Leeds Teaching Hospitals; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading children's hospital in Leeds is seeking two Assistant Patient Services Coordinators to join their team. The successful candidates will support patient administration, manage teams, and ensure compliance with health standards. Ideal candidates will have experience in NHS processes and strong leadership skills, along with a good GCSE level education in Maths and English. Flexible working options are available.

Benefits

Flexible working options

Supportive team environment

Qualifications

• Thorough knowledge of patient administration processes and systems.
• Experience in staff management including recruitment and retention.
• Understanding of data confidentiality and information governance.

Responsibilities

• Provide high-quality service in line with Trust standards.
• Support the Patient Services Co-ordinator and Business Manager.
• Ensure processes comply with health and safety legislation.

Skills

Professional attitude to work

Effective communication

Ability to prioritize workload

Motivating staff

Exceptional customer service skills

Education

Good standard of education at GCSE level in Maths and English

Tools

Microsoft Office Packages

Job description

Assistant Patient Services Co-ordinator (XN04)

We have an exciting opportunity for 2 Assistant Patient Services Coordinators to join the Children's hospital. As part of a friendly and supportive administrative and managerial team, you'll lead the administration and clerical teams, work closely with clinical staff, and play a key role in delivering outstanding patient care. We're seeking enthusiastic, team-oriented individuals with strong leadership skills who can inspire their teams to achieve positive and successful outcomes. This role offers both rewarding challenges and the chance to make a real difference. Located at Leeds General Infirmary, you will join a collaborative team of Assistant Patient Services Coordinators and Patient Services Coordinators, working together to manage the operational workforce and delivery of trust goals. For the successful candidate, flexible working options are available, including condensed hours and hybrid working. As a Children\'s Hospital, we take pride in promoting and supporting flexible working arrangements across all our teams within the CSU.

Expected Shortlisting Date

10/10/2025

Planned Interview Date

17/10/2025

Main duties of the job

The Assistant PSC will provide a high-quality service in line with Trust standards and be able to communicate sensitively and effectively with a wide range of people, including medical staff, patients, and other colleagues. You will support the Patient Services Co-ordinator and the Business Manager in delivering the services for the specialty.

The Assistant PSC will manage their defined areas within the specialty and will be responsible for prioritising tasks, delegating work, creating strong communication networks, developing staff, and reviewing working practices to ensure the effective running of the department. As the Assistant PSC you will ensure that processes and procedures comply with legislation requirements covering Health & Safety, Data Protection and Confidentiality.

About us

The Leeds Children\'s hospital is one of the largest children\'s hospitals in the UK. We offer a wide range of secondary, tertiary and supra-regional services.

Leeds Teaching Hospitals is committed to our process of redeploying \'at risk\' members of our existing workforce to new roles. All our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us and contact the named contact if you have any questions.

Job responsibilities

The Assistant PSC will provide a high-quality service in line with Trust standards and be able to communicate sensitively and effectively with a wide range of people, including medical staff, patients and colleagues. Support the Patient Services Co-ordinator and the Business Manager in delivering the services for the specialty. Please see the attached job description for further information.

Person Specification

Qualifications

• Good standard of education at a minimum of GCSE (or equivalent) level in Maths and English

Experience

• Thorough knowledge of patient administration processes and systems
• Knowledge of NHS RTT pathways
• Experience of staff management including recruitment, retention and HR processes
• Knowledge of Microsoft Office Packages and e-mail technology
• Understanding of data confidentiality and information governance policies

Skills & behaviours

• Professional attitude to work, diplomatic and calm under pressure
• Ability to communicate effectively at all levels
• Ability to prioritise and organise own workload and adhere to deadlines
• Ability to motivate staff
• Exceptional customer/patient service skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.