Assistant Patient Pathway Coordinator | Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading healthcare trust in Oxford is seeking a dedicated Administrative Support role within the patient-facing division. This position offers the chance to make a meaningful impact on patient care while working alongside compassionate professionals. Applicants should demonstrate strong communication, organizational skills, and have GCSE qualifications in English and Maths. Join their team to enhance healthcare delivery in a dynamic environment.

Benefits

Meaningful Work

Professional Development

Collaborative Environment

Comprehensive Benefits

Qualifications

• Strong communication skills to interact effectively.
• Attention to detail for managing patient records.
• Empathy and compassion for providing exceptional care.
• Organizational skills to multitask in a fast-paced environment.
• Previous experience in healthcare preferred but not essential.
• GCSE or equivalent in English and Maths required.
• Understanding of Microsoft Office packages.

Responsibilities

• Provide administrative support to Consultants and clinical staff.
• Open and prioritize incoming post for action.
• Monitor urgent investigation requests.
• Maintain filing system for patient notes.
• Ensure patient confidentiality at all times.

Skills

Strong Communication Skills

Attention to Detail

Empathy and Compassion

Organisational Skills

Previous Experience in Healthcare

GCSE or equivalent in English and Maths

Understanding of Microsoft Office

Education

GCSE or equivalent in English and Maths

Tools

Microsoft Office: Outlook, Word, Excel

Job description

Overview

Are you passionate about making a positive impact in the healthcare industry? Do you thrive in a dynamic and compassionate environment? If so, we have exciting opportunities for you!

Our clinical support patient facing administration workforce is vital to our organisation; without them our front-line Doctors, Nurses and Allied Health Professionals cannot deliver the excellent care we strive for. As a support to our clinical workforce within the Divisions, you will play a crucial role in ensuring the smooth and efficient operation of our hospital wards. Your efforts will directly contribute to the well-being and comfort of our patients, making you an integral part of their healthcare journey.

Centralised Recruitment

We have adopted a centralised hiring process for administration roles in bands 2-3 and 4-5. This means you apply once and are considered for multiple positions within our organisation, saving time for both candidates and managers while accessing a broader talent pool. This week we are currently recruiting for the following Bands 2 and 3 roles across the organisation:

• Assistant Patient Pathway Coordinator - 37.5 hours per week, John Radcliffe Hospital, Link Grade 2-3. Please note, this role may include weekend working.

Application process

When applying please:

• Include as much detail as possible in the application, including qualifications, roles and responsibilities
• Include a supporting statement and showcase your skills and experience
• Specify if you have a strong desire to work in a certain department or role type
• Let us know if you want full time or part time work

Shortlisting will be carried out on: W/C 09 June 2025

The interview date for successful candidates will be: 19th June 2025

If you are ready to make a meaningful difference in the lives of our patients and be part of a dynamic healthcare team, we would love to hear from you! Apply now to support our clinical areas and embark on a rewarding journey in the Trust.

Together, we can add invaluable support to our patients and their families, ensuring they receive the best care possible.

About the Trust

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals: John Radcliffe Hospital, Churchill Hospital, Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a family member. See the OUH YouTube channel to learn how we deliver compassionate excellence.

In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles. Oxford University Hospitals promotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

What we are looking for

• Strong Communication Skills: Ability to communicate effectively with patients, families, and medical staff.
• Attention to Detail: Accuracy in managing patient records and administrative tasks.
• Empathy and Compassion: A genuine desire to help others and provide exceptional patient care.
• Organisational Skills: Ability to multitask and manage time efficiently in a fast-paced environment.
• Previous Experience: Prior experience in a healthcare or administrative role is preferred but not essential.
• Qualifications: GCSE or equivalent in English and Maths, grades A-C
• Systems Experience: Understanding of Microsoft Office: Outlook, Word, Excel packages

What We Offer

• Meaningful Work: Your role will have a direct and positive impact on the lives of patients and their families.
• Professional Development: Opportunities for training and career advancement within the healthcare sector.
• Collaborative Environment: Work alongside a team of dedicated and compassionate healthcare professionals.
• Comprehensive Benefits: Flexible working, competitive salary, health insurance, and retirement plans.

Example duties and responsibilities

• Provide primary administrative support to named Consultant/s, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
• Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical staff.
• Monitor urgent investigation requests to ensure they are processed appropriately.
• Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient notes, in either paper or electronic record systems.
• Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
• Maintain patient confidentiality at all times.

Please review the individual job descriptions for more information.

This advert closes on Thursday 13 Nov 2025