Assistant Patient Pathway Co-ordinator CDC | Croydon Health Services NHS Trust

Croydon Health Services; City Of London; On-site; GBP 20,000 - 30,000; Full time

Job summary

A healthcare provider in the City of London is seeking an Assistant Patient Pathway Coordinator to support the Cardiology Diagnostics Booking Team. The role involves managing patient appointments, handling queries, and ensuring effective communication with clinicians and patients. Strong administrative skills and proactive problem-solving abilities are essential for this fixed-term position.

Qualifications

• Experience in administrative roles or customer service is desirable.
• Ability to manage patient queries efficiently.
• Strong communication skills are essential.

Responsibilities

• Arrange appointments for patients in the Cardiology Diagnostics team.
• Handle phone queries related to patient pathways.
• Liaise with Clinicians and provide administrative support.

Skills

Proactive communication

Problem-solving

Customer-focused

Team collaboration

Job description

Assistant Patient Pathway Coordinator CDC - Band 3

Fixed Term Contract - 6 months

This is an exciting opportunity for a proactive individual to develop their administration skills and work within a busy Team.

You will work as part of the Cardiology Diagnostics Booking Team arranging appointments for patients and helping with phone queries relating to the patient's pathway of care, working alongside Cardiac Physiologists, Consultants and administrative colleagues.

The post holder will be responsible for answering patient queries via telephone, and email, booking clinical appointments, ensuring capacity is appropriately used, problem solving and liaison with Clinicians.

Interview Date TBC

The post holder will be the point of contact for all administrative issues relating to patients’ Cardiology diagnostic tests. The post holder will work as part of a multi-disciplinary Point of Delivery team (POD), and will provide support in the proactive management of the patient pathway for Cardiology diagnostic testing, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.

Please see the attached supporting document which contains more information about the role in job description and person specification.

This advert closes on Tuesday 9 Dec 2025