Assistant Patient Pathway Co-ordinator CDC

CROYDON HEALTH SERVICES NHS TRUST; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization in London is seeking a proactive administrative team member to support the Cardiology Diagnostics Booking Team. You will manage patient appointments and inquiries, collaborating with clinicians to ensure smooth care pathways. This role demands excellent communication and organizational skills in a busy healthcare environment.

Qualifications

• Proactive individual with strong administration skills.
• Ability to manage patient queries effectively through telephone and email.
• Experience in booking clinical appointments.

Responsibilities

• Arrange appointments for patients within the Cardiology Diagnostics Booking Team.
• Liaise with Clinicians to manage the patient pathway smoothly.
• Ensure high levels of patient and clinician satisfaction.

Job description

This is an exciting opportunity for a proactive individual to develop their administration skills and work within a busy Team. You will work as part of the Cardiology Diagnostics Booking Team arranging appointments for patients and helping with phone queries relating to the patient's pathway of care, working alongside Cardiac Physiologists, Consultants and administrative colleagues.

The post holder will be responsible for answering patient queries via telephone, and email, booking clinical appointments, ensuring capacity is appropriately used, problem solving and liaison with Clinicians. Interview Date TBC. The post holder will be the point of contact for all administrative issues relating to patients' Cardiology diagnostic tests. The post holder will work as part of a multi-disciplinary Point of Delivery team (POD), and will provide support in the proactive management of the patient pathway for Cardiology diagnostic testing, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow. Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people's homes all across the borough. We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action - our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care. Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. Our main hospital site, Croydon University Hospital is one of the busiest in London. We are also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital. Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.