Assistant Patient Pathway Co-ordinator CDC

NHS; City Of London; On-site; GBP 29,000 - 32,000; Full time

Job summary

A health services provider is seeking an Assistant Patient Pathway Coordinator to join their Cardiology Diagnostics Booking Team. The ideal candidate will manage patient appointments, handle queries, and ensure a smooth patient pathway. Candidates must have experience with IT systems and scheduling, along with A level qualifications and strong communication skills. This is a full-time, fixed-term position with a salary range of £29,651 to £31,312 per annum.

Qualifications

• Experience scheduling outpatient appointments and/or admissions.
• Knowledge of healthcare administrative systems and processes.
• Understanding of patient priorities and performance targets.

Responsibilities

• Arrange appointments for patients and handle phone queries.
• Provide support in managing the patient pathway for tests.
• Ensure high levels of patient and clinician satisfaction.

Skills

Organizational skills

Communication skills

Customer service in a multicultural environment

IT system experience

Education

A level or equivalent

NVQ Level 3 in Business Administration

GCSE/O’level in English and Maths

Tools

MS Office packages

Job description

Job Summary

Assistant Patient Pathway Coordinator CDC - Band 3

Fixed Term Contract – 6 months.

This is an exciting opportunity for a proactive individual to develop their administration skills and work within a busy team.

You will work as part of the Cardiology Diagnostics Booking Team, arranging appointments for patients and handling phone queries relating to the patient pathway of care, working alongside Cardiac Physiologists, Consultants and administrative colleagues.

The role includes answering patient queries via telephone and email, booking clinical appointments, ensuring capacity is used appropriately, problem solving and liaising with Clinicians.

Main Duties

The post holder will be the point of contact for all administrative issues relating to patients’ Cardiology diagnostic tests. Working as part of a multidisciplinary Point of Delivery team, you will provide support in the proactive management of the patient pathway for Cardiology diagnostic testing and ensure the entire pathway is managed smoothly. You will maintain high levels of patient and clinician satisfaction by being an accessible, customer‑focused and knowledgeable point of contact, following Standard Operating Procedures and adhering to stipulated timescales.

About the Trust

Croydon Health Services NHS Trust provides hospital and community services throughout Croydon, including one of London’s busiest university hospital sites. The Trust employs around 4,100 staff and serves a population of over 360,000 with high ethnic diversity. It places a strong emphasis on education, training and professional development.

Position Details

Band: 3 • Salary: £29,651 to £31,312 per annum (pro rata, incl HCAS Outer) • Contract: Fixed term • Duration: 6 months • Working pattern: Full‑time • Reference number: 199-7395661-FM-1AD • Location: Croydon University Hospital, London, CR7 7YE

Person Specification

Education and Qualifications (Essential)

• Educated to A level or equivalent standard
• NVQ Level 3 in Business Administration/Customer Care or equivalent experience
• GCSE / O’level or equivalent, Grade C or higher in English and Maths

Education and Qualifications (Desirable)

• Evidence of ongoing continuous personal development (CPD) and training
• Secretarial qualification (e.g. AMSPAR)
• Computer Literacy Course (e.g. ECDL)

Knowledge and Experience (Essential)

• Experience using IT systems and patient data systems
• Experience scheduling outpatient appointments and/or admissions
• Experience working with patients and providing information about appointments
• Knowledge of healthcare administrative systems and processes
• Experience of customer service in a multicultural environment
• Understanding of equal opportunities and maintaining privacy and dignity
• Ability to prioritise workload in a highly pressured environment

Knowledge and Experience (Desirable)

• Knowledge of medical terminology relevant to the specialism
• Knowledge of speciality‑specific patient pathways
• Experience handling patient complaints
• Supervisory experience

Personal Qualities (Essential)

• Excellent organisational skills
• Ability to manage and resolve difficult situations
• Strong communication skills, verbally and in writing
• Understanding of confidentiality requirements
• High accuracy and attention to detail
• Capability to work independently and within a team
• Working knowledge of MS Office packages
• Planning and organisational abilities for concurrent assignments
• Adherence to policies and procedures
• Understanding of patient priorities and performance targets for appointments and waiting times

Personal Qualities (Desirable)

• Proficient typist (≈60 WPM)
• Contribution to service improvement
• Positive contribution to multi‑disciplinary team working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a Disclosure and Barring Service check will be required.

Employer Details

Employer: Croydon Health Services NHS Trust

Address: Croydon University Hospital, London, CR7 7YE

Website: https://www.croydonhealthservices.nhs.uk/recruitment/