Assistant Orangery Manager

Hiddenwell; Warwick; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Spa day benefit

Discounts on stays and dining

Pension scheme

Free parking

Induction and training

Job summary

Hiddenwell is seeking an experienced Assistant Restaurant Manager for the Orangery at Ardencote Hotel & Spa, Warwickshire. You will lead the restaurant team on the floor, ensuring exceptional guest experiences and strong service standards.

You will mentor and develop staff, run pre-shift briefings, and maintain rigorous compliance with hygiene and safety. A hands-on leader will thrive, supporting engagement and delivering revenue growth.

Qualifications

• Experience in a supervisory/managerial role within hospitality (restaurant, hotel or high-quality environment).
• Strong understanding of restaurant operations and service standards.
• Genuine passion for delivering exceptional guest experiences.
• Experience leading, motivating and developing a team.
• Excellent communication and interpersonal skills.
• Confident handling of guest feedback and resolving issues.
• Good commercial awareness with an understanding of sales, payroll and cost control.
• Excellent organisational skills and calm presence during busy services.
• Knowledge of food hygiene, allergens and safety requirements.

Responsibilities

• Lead the restaurant team during service and uphold high standards.
• Create a warm, welcoming and memorable guest experience.
• Coach, motivate and develop the team through regular feedback and training.
• Run effective pre-shift briefings covering VIPs, occasions, dietary needs and priorities.
• Ensure team knowledge of menus, beverages and wider hotel offer.
• Handle guest feedback professionally and resolve issues.
• Support recruitment, onboarding and ongoing development of new team members.
• Manage staffing levels and payroll in line with business needs.
• Identify opportunities to upsell and improve restaurant performance.
• Support achievement of departmental budgets and commercial targets.
• Ensure SOPs and opening/closing procedures are followed consistently.
• Maintain high standards of hygiene, allergen awareness and safety.
• Take Duty Management responsibilities when required.
• Collaborate across Food & Beverage and the wider property to deliver excellent guest experience.

Skills

Leadership

Communication

Guest Experience

Interpersonal Skills

Organizational Skills

Commercial Awareness

Staff Development

Job description

Assistant Restaurant Manager - Orangery

Location: Ardencote Hotel & Spa, Warwickshire

Reporting To: Restaurant Manager

Estimated Start Date: 23 November 2026

We're looking for an experienced and passionate Assistant Restaurant Manager to join our Food & Beverage team and help lead the day-to-day operation of our Orangery Restaurant

Working closely with the Orangery Restaurant Manager, you'll play a key role in creating an exceptional dining experience for our guests while leading, supporting and developing the restaurant team

This is a hands-on leadership role for someone who loves hospitality, enjoys being present on the floor and knows how to bring out the best in a team

What You'll Be Doing

Your Role Will Include

• Leading the restaurant team during service and ensuring consistently high standards
• Creating a warm, welcoming and memorable experience for every guest
• Supporting, motivating and developing the team through regular feedback, coaching and training
• Running effective pre-shift briefings, covering VIP guests, special occasions, dietary requirements, menu updates and service priorities
• Ensuring the team has excellent knowledge of our menus, beverages and wider hotel offering
• Handling guest feedback and complaints professionally and finding effective resolutions
• Supporting recruitment, onboarding and the ongoing development of new team members
• Managing staffing levels and payroll in line with business requirements
• Identifying opportunities to increase sales, encourage appropriate upselling and improve restaurant performance
• Supporting the achievement of departmental budgets and commercial targets
• Ensuring restaurant standards, SOPs and opening and closing procedures are consistently followed
• Maintaining excellent standards of food hygiene, cleanliness, health & safety and allergen awareness
• Taking Duty Management responsibilities when required
• Working collaboratively with colleagues across Food & Beverage and the wider property to deliver an excellent overall guest experience

About You

• Must have previous experience in a supervisory or management role within a restaurant, hotel or high-quality hospitality environment
• Must have an excellent understanding of restaurant operations and service standards
• Must have a genuine passion for delivering exceptional guest experiences
• Must have experience leading, motivating and developing a team
• Must have excellent communication and interpersonal skills
• Must have confidence dealing with guest feedback and resolving issues
• Must have good commercial awareness, with an understanding of sales, payroll and cost control
• Must have excellent organisational skills and the ability to remain calm during busy services
• Must have knowledge of food hygiene, allergens and health & safety requirements
• Must be a positive, hands-on leadership style and willingness to support the wider Food & Beverage operation

Most importantly, you'll be someone who leads from the front, takes pride in the standards around you and helps create an environment where both guests and team members feel looked after

Additional Information

• Full-time - Working 40 hours per week
• Working 5 out of 7 days a week
• Shift Pattern: As required
• Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business
• Applicants must have the right to work in the UK at the time of application and throughout their employment. Unfortunately, sponsorship is not available for this position, either now or in the future

What We Offer

• Complimentary Spa Day on work anniversaries at any of our company spas
• Complimentary use of leisure and spa facilities
• Access to the Employee Assistance Program
• 30% discount on overnight stays and spa days
• Discounts on food, drink and retail across our venues
• Pension scheme
• Free Parking
• Refer-a-Friend scheme
• Excellent Induction and training programme
• Perkbox Online benefits and discounts
• On-line Doctor support (appointments/prescriptions)
• A fun, supportive and inclusive work environment with loads of development opportunities

If you're passionate about hospitality, love leading from the floor and want to help create dining experiences guests remember, we'd love to hear from you

Apply today and become part of our journey to deliver exceptional hospitality

People say you can't choose your family, well we choose you to be part of ours!

Skills

• Organised
• Passion for Guest Experience
• Confident