Assistant Night Reception Manager - Newport

The Celtic Collection; Newport; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestigious hotel group in Newport is seeking an experienced Assistant Night Reception Manager to oversee night operations and ensure exceptional guest service. Responsibilities include managing the night audit and coaching team members. Ideal candidates will have hotel management experience and strong leadership skills. This role offers various benefits, including career development training and discounts on food and beverage.

Benefits

Access to career development training from day one

Discounts on food & beverage and hotel stays

Discounted leisure membership

Free GP virtual appointment service

24/7 wellbeing helpline

NEST pension scheme

Social Club

Staff appreciation events

Monthly and end-of-year awards

Qualifications

• Experience in hotel management, ideally in a night or front office role.
• Strong leadership and communication skills.
• Knowledge of Opera PMS and general IT systems.
• A guest-focused, adaptable, and team-oriented approach.
• Manual handling capability and willingness to support with room service and setup tasks.

Responsibilities

• Managing the night audit and ensuring accurate financial reporting.
• Supporting hotel operations including room service, security, and guest relations.
• Acting as the main point of contact for emergencies and ensuring safety procedures are followed.
• Coaching and developing team members to meet high standards and progress in their careers.
• Maintaining a clean, safe, and welcoming environment for guests and staff alike.

Skills

Leadership

Communication

Customer service

Adaptability

Tools

Opera PMS

General IT systems

Job description

Are you a night owl with a passion for hospitality and leadership? We're looking for an Assistant Night Reception Manager to join our team at Ty Hotel Newport, part of the prestigious Celtic Collection.

In this pivotal role, you'll be responsible for overseeing the hotel's night operations, ensuring the smooth running of the front office, and delivering exceptional guest service throughout the night. You'll support and lead a dedicated team, manage the night audit process, and ensure the hotel is fully prepared for the next day's business., Leading the night team and ensuring five-star service delivery across all departments.

Responsibilities

• Managing the night audit and ensuring accurate financial reporting.
• Supporting hotel operations including room service, security, and guest relations.
• Acting as the main point of contact for emergencies and ensuring safety procedures are followed.
• Coaching and developing team members to meet high standards and progress in their careers.
• Maintaining a clean, safe, and welcoming environment for guests and staff alike.

Qualifications

• Experience in hotel management, ideally in a night or front office role.
• Strong leadership and communication skills.
• Knowledge of Opera PMS and general IT systems.
• A guest-focused, adaptable, and team-oriented approach.
• Manual handling capability and willingness to support with room service and setup tasks.

Benefits

• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

Growth

As a Celtic Collection employee, you will be able to say - I am equipped, trained, and supported to do THE BEST JOB I CAN I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY