Assistant Night Manager

Leonardo Hotels; Stretton Baskerville; On-site; GBP 25,000 - 30,000; Full time

Job summary

A hospitality group is seeking an Assistant Night Manager for their Nights Team in Stretton Baskerville. You will supervise the Night Crew, respond to guest inquiries, and ensure high standards of service during night shifts. Ideal candidates should have supervisory experience, flexibility to work nights, and strong communication skills. This role provides unique perks and opportunities for professional growth.

Benefits

Special rates on hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week activities

Wellbeing Calendar

Ongoing job-related training programmes

Qualifications

• Supervisory experience or strong front office experience in a hotel.
• Flexible to work night shifts including weekends and bank holidays.
• Organised and able to multitask under pressure.

Responsibilities

• Supervise the Night Crew's activities for high standards.
• Respond effectively to customer requests and queries.
• Deal with guest complaints to ensure satisfaction.

Skills

Supervisory experience

Great communication skills

Flexibility for night shifts

Ability to understand customer needs

Good people skills

Confidence with systems

Organisational skills

Resolution of customer complaints

Ability to work alone or in small teams

Responsible and trustworthy

Job description

Assistant Night Manager – Nights Team

We have an opportunity for you to join the Nights Team as an Assistant Night Manager. We want you to be part of a great and diverse team working together to serve our guests as they enter and leave the building, following our high standards to provide our guests with a great experience and keeping them safe whilst on the premises.

Key Responsibilities

• Supervise the activities of the Night Crew, ensuring they are aware of their responsibilities and performing duties to a high standard.
• Be familiar with the business, including arrivals, departures and special requests.
• Ensure that all customer requests and queries are responded to promptly and effectively and keep all areas clean and tidy at all times.
• Follow the company standards and procedures for guest arrivals and departures.
• Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
• Train and motivate colleagues.
• Ensure all cash, charge, float and till procedures are carried out.
• Follow night audit procedures and generate the relevant reports for each department.
• Run the relevant back up.
• Ensure that all guests are safe and comfortable.

Qualifications and Skills

• Supervisory experience or be a strong front office or nights team member in a hotel.
• Great communication skills to chat to our guests providing a great welcome and departure.
• Flexibility to enjoy working night shifts (weekends and bank holidays will be included).
• Ability to recognise what our customers want and need.
• Good people skills – to work well in a team because we want work to be fun.
• Have a genuine interest in serving customers, at night they can be very different.
• Confidence with systems and taking payments, completing the night audit balancing the day’s business.
• To be organised and able to work well under pressure at times and multitask in a fast paced environment.
• Ensure prompt resolution of customer complaints.
• Be used to working alone / with limited small team alongside you.
• Responsible and trustworthy; responsible for all guests in house and their safety as well as your own and the teams.

Perks and Benefits

• Special rates on Leonardo Hotel rooms across the UK & Europe.
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops.
• Talent referral scheme.
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar.
• Ongoing job‑related training programmes with clear paths for progression.

We’re committed to creating a workplace where every individual – regardless of background, identity, or lived experience – is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top‑notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

Disability Confident – A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to .