Assistant Night Manager

Hilton Worldwide, Inc.; Southampton; On-site; GBP 28,000; Full time

Job summary

A leading hospitality company in Southampton is seeking an Assistant Night Manager to oversee Front Office operations during night hours. The role involves ensuring high standards of service, handling guest satisfaction, and maximizing occupancy rates. Ideal candidates should have supervisory experience and excellent leadership skills. The position offers competitive salary and various perks, including discounts and holidays.

Benefits

Yearly salary of £27,760.19

Free healthy meals when on duty

Holiday: 28 days including bank holidays

Free Parking

Team Member Travel Program

Qualifications

• Previous supervisory experience in Front Office within the hotel, leisure or retail sector.
• Competent level of IT proficiency.
• Commitment to delivering a high level of customer service.

Responsibilities

• Oversee the entire Front Office operation to maintain high standards.
• Assist the Front Office Manager to evaluate levels of Guest satisfaction.
• Maximise room occupancy at best rates.

Skills

Leadership skills

Communication skills

Customer service

IT proficiency

Ability to work under pressure

Job description

Job Description - Assistant Night Manager (HOT0C2KQ)

Job Number: HOT0C2KQ

Work Locations

Hilton Southampton – Utilita Bowl, Utilita Bowl, Botley Road, West End Southampton SO30 3XH

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’S #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

Here you can achieve everything you put your mind into, our managers always have an open-door policy and really care about your development. Hilton also gives you access to countless trainings and resources to learn pretty much anything to help you in your career.

A WORLD OF REWARDS

• Yearly salary of £27,760.19
• Free healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays
• Free Parking
• Modern and inclusive Team Member’s areas

An Assistant Night Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

Responsibilities

• Oversee the entire Front Office operation to maintain high standards
• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Serve as a point of contact for regular and important Guests
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Represent the Night Manager and other senior managers in their absence, taking full responsibility of the hotel
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Compile adequate handover to Early staff / Duty Manager
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Conduct Health and Safety Checks and Night Walks
• Maintain a good status awareness of all hotel areas

What are we looking for?

Assistant Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous supervisory experience in Front Office within the hotel, leisure or retail sector
• Competent level of IT proficiency
• Excellent leadership and management skills
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Positive attitude and good communication skills
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

Additional Advantages

• Previous experience in the hotel industry
• Previous experience with Front Office Management Systems
• Previous experience with cash handling

Guest Services, Operations, and Front Office