Assistant Night Manager

Hilton Worldwide, Inc.; Puckrup; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global hospitality company is seeking an Assistant Night Manager to lead the night Front Office team at Hilton Puckrup Hall. This role involves delivering exceptional guest experiences during night operations and managing all guest enquiries and complaints. The ideal candidate will have strong leadership skills and a passion for customer service. Competitive compensation of £13.72 per hour and numerous perks including free meals, health club membership, and growth opportunities are offered.

Benefits

Free and healthy meals when on duty

Personal Development programmes

Discounted hotel nights

Free Health Club Membership

High street discounts

28 days Holiday including bank holidays

Discounted dental and health cover

Free Parking

Accommodation available with all bills included

Free Golf Club

Qualifications

• Ambitious hotelier with experience in leading a team.
• Passion for exceptional customer service.
• Ability to handle emergencies and guest complaints.

Responsibilities

• Lead the night Front Office team in hotel reception areas.
• Deliver a VIP experience during night-time operations.
• Be the main point of contact for guest enquiries and emergencies.

Skills

Exceptional customer service

Excellent communication

Complaint handling

Problem-solving skills

Job description

Job Description - Assistant Night Manager (HOT0C5Q1)

Job Description

Job Number

Assistant Night Manager (HOT0C5Q1)

Work Locations

Hilton Puckrup Hall, Tewkesbury Puckrup Tewkesbury GL20 6EL

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Salary £13.72 an hour - 39 Hours a week.

A WORLD OF REWARDS

Free and healthy meals when on duty

Grow your Career !

Personal Development programmes designed to support you at every step of your career

A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com )

Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

Free Health Club Membership

High street discounts: with Perks at Work

Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

Discounted dental and health cover

Free Parking

Accommodation available with all bills included

Guest Experience Day as part of your induction

Modern and inclusive Team Member’s areas

Free Golf Club

You will join and lead the night Front Office team, in the Reception areas of the hotel.

You enjoy delivering a VIP experience to every guest during night time operations, going above and beyond to make their stay a memorable one. You will be the main point of contact for all guests’ enquiries and complaints, emergencies and evacuations.

Are you an ambitious hotelier, with experience in leading a team? Do you have passion for exceptional customer service, excellent communication, complaint handling, and problem solving skills? Then this is the job for you!

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job: Guest Services, Operations, and Front Office