Assistant Night Manager

Valor Hospitality; Manchester; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading hospitality company in Manchester is seeking an Assistant Night Manager to oversee operations during the night shift. Responsibilities include running audits, ensuring health and safety checks, and providing exceptional guest service. The ideal candidate should have a strong background in Front of House or Reception operations. The role offers various employee benefits, including wellness activities, healthcare options, and flexible shift patterns.

Benefits

Wellness activities

Employee Assistance Programme

Healthcare Cash Plan

Funded apprenticeship programmes

Discounted hotel stays

Flexibility in shift patterns

Generous refer-a-friend bonuses

Qualifications

• Experience in Front of House or Reception operations.
• Ability to work night shifts.
• Experience in hospitality operations is preferred.

Responsibilities

• Deputise in the absence of the Night Manager.
• Run night audit and safety checks.
• Handle guest requests and ensure detailed handovers.

Skills

Strong communication skills

Customer service skills

Problem-solving

Job description

Overview

Do you have strong background in Front of House or Reception operations but prefer working the night shift? As Assistant Night Manager you will deputise in the absence of the Night Manager, making decisions and solving problems. Your role will include running night audit, health and safety checks, night security walks and dealing all guests requests. Great communication skills are required as detailed handovers are required for the incoming shift and Duty Manager as are excellent customer service skills.

Responsibilities

• Deputise in the absence of the Night Manager, making decisions and solving problems.
• Run night audit, health and safety checks, and night security walks.
• Deal with all guest requests and provide excellent customer service; ensure detailed handovers for the incoming shift and Duty Manager.

Benefits

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.
• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
• We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast; Discounted stays for friends and family; 50% discount when dining in our Restaurants and Bars; Free meals while on duty, keeping you well-fuelled; Access to high-street discounts on a range of shops, experiences and more; Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme; Generous refer-a-friend bonuses, starting at £250.
• Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.