Assistant Night Manager

Nobu Hotel London Portman Square; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel in London is seeking an Assistant Night Manager to ensure exceptional service and operational excellence during overnight hours. The successful candidate will oversee hotel operations, act as the primary contact for guest inquiries, and lead the night team. Strong leadership, proactive problem-solving skills and experience in luxury hospitality are essential. Attractive benefits include discounted stays, wellness initiatives and up to 33 holiday days based on service length.

Benefits

£1000 Refer a Friend Scheme

Discounted overnight stays across Nobu properties

Discounted Pilates classes and wellness treatments

Innovative learning and development opportunities

Free meals while on duty

Qualifications

• Experience in front of house or night management in luxury hospitality.
• Strong communication skills and a commitment to service excellence.
• Ability to mentor and lead a team effectively.

Responsibilities

• Oversee hotel operations during evening and overnight hours.
• Act as primary contact for guest enquiries and complaints.
• Lead and mentor the night team.

Skills

Leadership

Communication

Proactive problem solving

Job description

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The Role - Assistant Night Manager

Leading overnight operations with confidence and Nobu's crafted hospitality

As Assistant Night Manager at Nobu Hotel London Portman Square, you will oversee the smooth running of the hotel during evening and overnight hours, ensuring exceptional service and operational excellence. Acting as a key point of contact for guests and colleagues, you will provide leadership, resolve issues promptly and uphold Nobu's luxury standards throughout the night.

You will

• Support the seamless operation of the hotel during evening and overnight periods
• Act as the primary contact for guest enquiries, complaints and special requests
• Maintain a strong presence across all departments, ensuring safety and service standards are met
• Lead and mentor the night team, providing guidance and training to foster progression and retention
• Monitor guest reviews and feedback, identifying successes and areas for improvement
• Ensure accurate completion of night audits, daily reports and financial procedures
• Oversee the safe storage of floats and keys in line with company policy
• Maintain public areas to Nobu standards, including lighting and cleanliness
• Ensure compliance with Health & Safety policies and statutory regulations
• Collaborate with Front Office and Rooms Division teams to optimise guest experience
• Drive continuous improvement initiatives to enhance efficiency and service delivery
• Oversee creation and development of Front of House SOPs and standards
• Attend hotel‑wide meetings and report effectively to senior management
• Act as an ambassador for Nobu values of Family, Crafted, Smile and Kokoro
• Perform any other duties required to support overnight operations

What We're Looking For

You bring experience in front of house or night management within a luxury hospitality environment. You are confident, proactive and thrive in a leadership role where operational oversight meets exceptional guest care. With strong communication skills and a commitment to service excellence, you will ensure every guest feels valued and every night runs smoothly.

Benefits of Joining Our Team

• £1000 Refer a Friend Scheme
• Two hotel-wide social events each year including our Employee Awards Night
• Discounted overnight stays across Nobu properties worldwide
• Discounted Pilates classes and wellness treatments
• Opportunities to progress within our hotel and the wider Nobu portfolio
• Innovative learning and development opportunities
• Exciting wellness and volunteering initiatives
• Up to 33 holiday days through length of service
• Life Assurance Scheme
• Cycle to Work Scheme
• Discounts on all food and beverage
• Free meals while on duty