Assistant Night Manager

Hilton Worldwide, Inc.; City of Westminster; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading global hospitality company in Westminster seeks an Assistant Night Manager to oversee Front Office operations. You will ensure high service standards and manage guest relations. Ideal candidates will have supervisory experience in front office roles, strong IT skills, and the ability to work under pressure. This full-time position offers a competitive salary of £29,620 and a range of employee benefits including career development opportunities and discounts.

Benefits

£29,620 per year

Smart uniform provided

Free meals when on duty

Career growth opportunities

Team Member Travel Program

Discounted health cover

Holiday: 28 days including bank holidays

Qualifications

• Experience in hotel/leisure/retail supervisory roles.
• Proficient in IT for front office operations.
• Strong leadership and communication abilities.

Responsibilities

• Oversee the Front Office operation to maintain high standards.
• Serve as a contact for regular and VIP guests.
• Maximize room occupancy and promote services.
• Resolve customer issues and manage emergencies.
• Conduct training and health checks in hotel areas.

Skills

Previous supervisory experience in Front Office

High level of IT proficiency

Excellent leadership

Interpersonal and communication skills

Accountable and resilient

Customer service commitment

Ability to work under pressure

Flexibility in work situations

Team collaboration

Job description

Job Number

Assistant Night Manager (HOT0C6FE)

Work Location

Hilton London Hyde Park Hotel, 129 Bayswater Road, London W2 4RJ

Welcome to a world of opportunities at the UK’s #1 Great Place to Work 2025, as voted by our team members! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Rewards

• £29,620 per year
• Smart uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Discounted Taxi when public transports stop running
• Modern and inclusive Team Member’s areas

The Hilton Hyde Park is now recruiting for an Assistant Night Manager to join the Front Office team.

Salary: £29,620 per year

Working hours: Nights, 5 days / 2 days off, from 11pm to 7am

Responsibilities

• Oversee the entire Front Office operation to maintain high standards
• Serve as a point of contact for regular and VIP Guests
• Maximise room occupancy at best rates and use up‑selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Represent the Hotel Manager and other senior managers in the absence of the Night Manager, taking full responsibility of the hotel
• Manage, record and promptly resolve issues or emergencies that arise
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Compile adequate handover to Early staff / Duty Manager
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Conduct annual and mid‑year Appraisals with Team Members
• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
• Assist other departments, as necessary

Qualifications

• Previous supervisory experience in Front Office within the hotel/leisure/retail
• High level of IT proficiency
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

Preferred

• Previous experience in the hotel industry
• Previous experience with Front Office Management Systems
• Previous experience with cash handling

Company Message

Every job makes the stay. At Hilton, It Matters Where You Stay, but the Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each stay magical. That’s why at Hilton, Every Job Makes the Stay.

Additional Information

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job Category

Guest Services, Operations, and Front Office