Assistant Night Manager

Jw Marriott; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A top-tier hotel in Westminster is seeking an Assistant Night Manager to oversee operations and ensure high-quality service. The role involves resolving guest-related issues, supporting the front office team, and maintaining billing procedures. The ideal candidate will have strong interpersonal skills, relevant experience, and a commitment to excellent guest service. We offer extensive employee perks and opportunities for career growth within a prestigious hospitality brand.

Benefits

Marriott Discount Card

Comprehensive Training and Development program

20 days holiday increasing with service

Well-being programs

Cycle-to-work scheme

Qualifications

• Strong Front Office/Managerial experience required.
• 4 years of experience in guest services, front desk or related fields.

Responsibilities

• Oversee all property operations during the overnight shift.
• Assist in resolving guest issues and maintaining service standards.
• Monitor billing procedures and guest credit limits.

Skills

Interpersonal skills

People-management ability

Innovative and proactive

Reliable

Education

High school diploma or GED

2-year degree in Hotel Management or related field

Job description

Serves as the property Manager on Duty, overseeing all property operations ensuring its high quality, as well as maintaining and exceeding standards during the overnight shift. The Assistant Night Manager will also:

• Represent property management in resolving any guest or property related situation.
• Personally assist in resolving any issues and completing tasks.
• Provide services that meet and exceed guest expectations at every turn, ensuring ongoing repeat business and loyalty from our guests.
• Improve service offering from all departments by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed; develop specific goals and plans to prioritize, organize, and accomplish their work.
• Assist Front Office Manager and Night Manager in all areas to ensure a correct and smoothly‑operating department.
• Anticipate guests’ needs whenever possible to enhance quality service and guest satisfaction.
• Carry out departmental standards in accordance with the SOP Manual.
• Ensure correct billing procedures are followed with minimum adjustments and strict attention is paid to the hotel’s credit policy; monitor all guest credit limits daily to ensure a valid payment method for each guest.
• Complete all daily audit checks and resolve any discrepancies immediately.
• Be aware of all emergency procedures and implement systems to minimise disruption to guests and operations.

Qualifications

• Individual with strong interpersonal skills and good people‑management ability.
• Innovative, proactive and reliable, able to work alone and within a team.
• Sufficient experience in a similar position and strong Front Office / Managerial experience.
• High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related professional area.
• 2‑year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping, or related professional area.

About Grosvenor House

Grosvenor House, located on Park Lane in the heart of Mayfair, is a distinguished 5‑star hotel offering exceptional accommodation, epicurean delights and sweeping views over Hyde Park. Celebrating its 90th anniversary in 2019, JW Marriott Grosvenor House London welcomes celebrities, royalty and business leaders, continuing its storied tradition of excellence.

Why Join Us

We are recruiting an ambitious and passionate Assistant Night Manager who strives to provide and inspire incredible guest service that creates truly memorable experiences. Join an amazing and diverse team and grow your career with Marriott International, the world’s largest and most celebrated hospitality brand.

We support you in and out of the workplace with:

• Team‑spirited co‑workers
• Encouraging management
• Wellbeing programs
• Comprehensive Training and Development program
• Marriott Discount Card enabling benefits from hotel rooms, gift shops and F&B across 130 countries
• Recognition programs
• Meals at work
• Uniform
• Enrolment in Perks at Work – access to unlimited deals of retailers and more
• 20 days holiday increasing with service
• Cycle‑to‑work scheme
• Pension & Life Assurance
• Awards and recognition celebrations and many more

Equal Opportunity Employer

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis, such as disability, veteran status, or any other basis covered under applicable law.