Assistant Manager - Store Operations & Guest Experience

Domino's; Cornholme; On-site; GBP 22,000 - 32,000; Full time

Job description

The following is considered minimum expectations in performance while working for Domino’s Pizza:

Job Description

• Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
• Being in perfect image according to standard.
• Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra.
• All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered.
• No one is allowed to clear pizzas before it is ready to place in the oven.
• Drivers must have $1 in coin change on every delivery.
• Drivers must say “Let me get your change” on every order NO EXCEPTION.
• No one is allowed to carry more than $20 while on the clock including personal money.
• No one is allowed to have a pocket knife or any weapon while working.
• Driver vehicles are to be neat and clean and in positive image while working.
• Drivers are not to be routed early or checked in early from delivery.
• Pizza makers must wash hands prior to making products.
• Only proper procedure for products is allowed.
• Every driver must have done Safe Delivery CBT.
• Every order is to be repeated for accuracy and name and address confirmed.
• Responsible for all results in assigned stores.
• Insuring food, labor and service goals are within goal.
• P&L review with direct supervisor Each Month.
• Minimum 50 hour work week with 1 day off and 1 on call day.
• Insuring all stores meet or exceed minimum TIPS and Domino’s Pizza Standards.
• Insure all stores are staffed and training of all team members.
• Repair and maintenance in all stores is maintained.
• For insuring all new products or ideas are implemented seamlessly.
• Insuring all stores run at a minimum 4 star level.
• Self OER’s are performed 1st week of each period and that appropriate corrections are made.
• Evaluations and raises are completed as needed and paperwork and D.O. notified.
• Follow through of all assignments as well as insuring all reports and paperwork is turned in timely.
• That all reports and paperwork at the store level is complete and accurate.
• Knowing of all product and operational standards.
• All safety and security procedures are followed and equipment is in working order.
• Store Budgets Maintained.
• All school lunches are prepared and delivered within standards needed by school.
• Provide accurate and detailed accountability and insure paper trail exists.
• All equipment is available and utilized correctly.
• Inventory checks performed on each store each month.
• Systems checklist and visit books utilized and in place and used.