Assistant Manager, Second Line UK Resilience, QRS, Enabling Functions

Deloitte LLP; United Kingdom; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading professional services firm in the UK is seeking an Assistant Manager for their Resilience function. In this role, you will manage the Business Continuity Management System and ensure operational resilience. Ideal candidates will have expertise in business continuity programs and ISO22301 certification, along with strong problem-solving and communication skills. Flexible working arrangements and extensive professional development opportunities are offered.

Benefits

Flexible working arrangements

Extensive training resources

Market-leading benefits

Qualifications

• Experience in supporting or managing a business continuity program.
• Knowledge of ISO22301 and BCI Good Practice Guidelines (GPG).
• Experience in implementing and maintaining an ISO22301 certification.

Responsibilities

• Manage the firms annual Business Impact Analysis (BIA) and Business Continuity Plan (BCP).
• Deliver training for business continuity and incident response.
• Support audits (ISO22301 and internal audits).
• Respond to incidents as part of an Incident Response Team.

Skills

Problem solving

Initiative

Interpersonal skills

Analytical mindset

Communication skills

Time management

Education

Formal resilience qualifications (ISO22301 lead implementer or equivalent)

Membership of relevant industry bodies (e.g. CBCI / AMBCI)

Tools

Business continuity technology

Job description

Connect to your Industry

Are you interested in helping our firm prevent, prepare for, respond to and recover from disruptive incidents and crises? Do you have a naturally inquisitive mind? Do you enjoy working through complex challenges?

If so, we are seeking an Assistant Manager to join the UK Resilience function within Deloitte Business Security (DBS) which is part of the Deloitte Quality, Risk and Security (QRS) community.

Within QRS, we use our skills and experience across a variety of disciplines to support a risk intelligent culture at Deloitte - enabling our Partners and practitioners to deliver high quality services to their clients, and acting as custodians of firm risk, security, ethics, and reputation.

• UK Resilience is an internal, second line of defense function (i.e. not client facing), the purpose of which is to ensure we can continue to deliver our client services in the event of a disruption and protect our people, clients, operations and reputation during incidents or crises.
• Working closely with colleagues from across our first and second line of defense and the business, you’ll be able to make an impact that matters and drive positive change and enhance the resilience of our firm.
• As the Business Continuity Manager, you will be responsible for the day-to-day management and continuous improvement of the firms Business Continuity Management System (BCMS), ISO22301 certification and other resilience-related tasks.
• DBS is a supportive group of security SMEs who care about doing the right thing and protecting the confidentiality, privacy and security of Deloitte’s people, buildings, assets and data.
• You will be supported to develop your technical and personal skillset through peer support, development plans, mentorship, coaching and access to extensive training resources.
• We understand the importance of personal well-being and offer flexible working arrangements to support your individual needs, in addition to Deloitte’s market-leading benefits.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte?It’show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost .

Connect to your opportunity

As the Business Continuity Manager for Deloitte UK and Switzerland, you can expect to work with a broad range of stakeholders both horizontally (i.e. the business) and vertically (i.e. leadership) to ensure the resilience of our operations and provide assurance to our clients, auditors and regulators. Specifically, your responsibilities will include:

• Managing the firms annual Business Impact Analysis (BIA) and Business Continuity Plan (BCP) update cycle
• Delivering the training and exercise program, both for business continuity and incident response
• Leading on or supporting audits (ISO22301, client and internal audits)
• Managing communication and awareness raising efforts
• Supporting our Contingency Planning efforts and project work to enhance our resilience capabilities
• Acting as an SME for resilience-related enquiries from our clients, regulators, suppliers and other interested parties
• Responding to incidents or crises as part of an Incident Response Team (IRT) in a Chief of Staff (CoS) role
• Supporting the implementation and running of NIS2/DORA, Operational Resilience and other future requirements
• Ensuring we can communicate with our people in an emergency (i.e. emergency mass notification)
• Contributing to the collective thought leadership required to anticipate the next disruptive event
• Working with the NSE Resilience Team to help deliver the UK Resilience program

Connect to your skills and professional experience

At Deloitte we live by our Shared Values and a requirement of your role will be to uphold them in your day-to-day work at the firm.

• You're a natural at taking initiative, inquisitive and keen to learn about new resilience methodologies and best practices, questioning of the status quo and understand the challenges a firm our size may face in this area.
• You're good at problem solving, understanding that there isn’t always a simple or perfect answer to every challenge but can empathise with others, take a pragmatic and risk-based view to enable our business to overcome challenges and deliver resilient services.
• You're able to keep a positive attitude, maintain a high ethical standard and able to adapt to changing priorities. You’re able to spot opportunities to help or share knowledge with other colleagues, can manage your time and workload, proactively asking for support where needed – we succeed as a team when you succeed in your role.
• Demonstrable passion for resilience, security and a desire to continuously learn and grow
• Experience in supporting or managing a business continuity program
• Knowledge of ISO22301, BCI Good Practice Guidelines (GPG) or similar best practices
• Good time management skills and the ability to manage priorities under pressure, and escalate issues in a timely manner
• An analytical mindset with the ability to problem solve
• Strong interpersonal skills and the ability to develop relationships and manage stakeholders at all levels
• Proficient written and verbal communication skills, as well as close attention to detail
• Experience in implementing and / or maintaining an ISO22301 certification in a large organisation
• Formal resilience qualifications (e.g. ISO22301 lead implementer or equivalent)
• Programme / project management experience would be an advantage
• Membership of relevant industry bodies (e.g. CBCI / AMBCI)
• Experience of using business continuity, emergency notification and other relevant technologies
• Knowledge of NIS2/DORA, Operational Resilience and other regulatory requirements
• Experience of live incident response

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"Deloitte’s a large, complex and fast-paced organisation but it’s open to new ideas. Everyone is encouraged to show initiative and challenge the norm.” - Lisa, Enabling Functions

Our hybrid working policy

You’ll be based in one of our UK offices with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers