Assistant Manager - Room Service

The Hongkong and Shanghai Hotels, Limited; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury hotel brand is seeking an ambitious Assistant Room Service Manager in London. The role involves ensuring exceptional in-room dining experiences and supporting the Room Service Manager. Candidates should have at least one year of experience in a luxury hotel environment with strong food and beverage knowledge. This position requires the ability to work night shifts. Attractive remuneration and benefits are on offer.

Benefits

Market leading remuneration

Service charge

Attractive benefits

Qualifications

• Minimum 1 year as an Assistant Room Manager in a luxury hotel environment.
• All-encompassing food and beverage knowledge is essential.
• Fluent in English; another language is a plus.

Responsibilities

• Ensure exceptional guest service and satisfaction.
• Follow food and beverage service standards accurately.
• Handle guest complaints efficiently and courteously.
• Support the manager with ideas for team engagement.

Skills

Exceptional guest service

Food and beverage knowledge

Time management

Excellent communication

Job description

The Peninsula London is excited to announce we are seeking an ambitious Assistant Room Service Manager to join our Room Service department. While assisting the Room Service Manager, this role will ensure the highest level of in room dining experience to our guests, while proactively managing team engagement.

• An exceptional opportunity to join our high-profile flagship hotel opening in London
• Market leading remuneration, service charge and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key accountabilities

• Ensure the delivery of exceptional guest service at all times, providing friendly, yet discreet and unobtrusive service
• Understand and accurately follow the standard of sequence of service, pre-service and after-service procedures including a sound knowledge of all food and beverage items ordered including ingredients, methods of preparation and correct service
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
• Support the manager with innovative ideas to drive team engagement and service levels

General requirements

• Minimum 1 years as an Assistant Room Manager with prior experience in the United Kingdom within a luxury hotel environment
• All-encompassing food and beverage knowledge, pre-opening hotel experience would be desirable
• Excellent time management and organizational skills, highly adaptable, naturally positive
• Fluent English communication proficiency, expertise in a second language would be desirable
• This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.

We are delighted to receive your CV and will liaise with suitable candidates directly.