Assistant Manager - Reservations - Jumeirah Carlton Tower

Jumeirah Carlton Tower; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel in London is seeking a Reservations Assistant Manager to supervise the reservations team. Responsibilities include managing team performance, conducting training, and processing reservations using the Opera system. The ideal candidate will have supervisory experience and excellent communication skills, with a focus on customer service. This role offers a supportive work environment and a comprehensive benefits package.

Benefits

Colleague discounts on food, beverage, and hotel stays worldwide

Health care and insurance benefits

Meals on Duty

Employee Assistance Program

Wellness Benefits – Chiropodist, Flu Jabs, and more

Qualifications

• Previous supervisory or management experience preferred.
• Ability to communicate effectively at all levels.

Responsibilities

• Supervise and manage the Reservations team, offering guidance and support.
• Conduct regular training sessions for the team.
• Monitor team performance and provide feedback.
• Schedule and coordinate team shifts.
• Assist in recruitment and onboarding of new team members.
• Process reservations via Opera.

Skills

Excellent English communication skills

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Proficiency in Microsoft PowerPoint

Strong knowledge of Opera reservation system

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.

From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Carlton Tower

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury.

The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.

About the Job

An opportunity has arisen for a Reservations Assistant Manager to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:

Key Responsibilities

• Supervise and manage the Reservations team, offering guidance, support, and training.
• Conduct regular training sessions to ensure team knowledge of hotel policies and systems.
• Monitor team performance and provide constructive feedback.
• Schedule and coordinate team shifts to ensure adequate coverage.
• Assist in recruitment and onboarding of new team members.
• Process telephone and email reservations using Opera, ensuring accuracy.

Candidate Profile

• Previous supervisory or management experience preferred.
• Excellent English communication skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Strong knowledge of Opera reservation system.
• Ability to communicate effectively at all levels.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Locally competitive salary and incentive structure
• Dry Cleaning of uniform or Business attire
• Meals on Duty
• Employee Assistance Program
• Wellness Benefits – Chiropodist, Flu Jabs, and more