Assistant Manager - Pontefract - Part Time

BOYLE Sports; Pontefract; On-site; GBP 21,000 - 29,000; Full time

Job summary

BOYLE Sports in Pontefract is seeking an Assistant Manager to lead the shop team in the Shop Manager’s absence, ensuring smooth daily operation and first-class customer service.

You will open/close the shop, supervise staff, manage cash and EPOS transactions, and maintain high presentation standards while promoting a positive betting experience.

This role offers training, development opportunities and a dynamic sporting environment with the chance to progress within the company.

Qualifications

• Ability to confidently lead a team and inspire others
• Excellent communicator with the ability to provide clear guidance and feedback
• Customer service focused and able to build rapport with customers
• Experience in retail operations and cash handling is advantageous
• Ambitious and driven to progress within the company
• Interest in sporting events and betting related activities would be beneficial

Responsibilities

• Open and close the shop and manage day-to-day operations in the absence of the Shop Manager
• Lead and develop the Shop Team and ensure high standards of presentation
• Cash management procedures and EPOS transactions
• Deliver outstanding customer experience and guide colleagues to excellent service
• Adhere to operational procedures and social responsibility duties

Skills

Leadership

Team leadership

Customer service

Communication

Retail operations

Sporting industry interest

Job description

Role Purpose

You will be responsible and accountable for the shop and the team in the absence of the Shop Manager such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.

Role Profile

Job Title: Assistant Manager
Function/Department: Retail
Reporting To: Shop Manager
Location: Pontefract

Role Purpose And Key Responsibilities

Role Purpose

You will be responsible and accountable for the shop and the team in the absence of the Shop Manager such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.

Key Responsibilities

• Support the Shop Manager with the day-to-day running of the shop and the shop team.
• In the absence of the Shop Manager, lead from the front in managing the operation
  running of the Shop and the Shop team, including being responsible for:
• Opening and closing the shop
• Managing and guiding the Shop Team
• Cash management procedures
• Managing and utilizing the company Time and Attendance system whilst ensuring
  adherence from the Shop Team with using the system
• Leading by example and drive your team to keep and maintain shop presentation
  standards.
• Be a clear communicator by actively encouraging your colleagues to share ideas on how
  things can be improved and done better.
• Stay focused on the results of the Shop to help identify opportunities with the ability to
  get your team working to high standards together.
• Responsible for providing outstanding customer experience for customers.
• Educating and guiding your team to be able to deliver excellent customer service
• Accept bets as per procedure, accurately taking and processing customer bets through
  multiple channels which include but are not limited to betting terminals and in shop
  transactions through the EPOS System in timely manner.
• To act as a Brand Ambassador including introducing customers to the multi-channel/digital
  journey.
• Ensure the Shop adheres to all operational procedures, including cash management and
  security procedures.
• Adhere to Social Responsibility duties.

Knowledge, Skills And Experience

Essential Skills and Experience

• Ability to confidently lead a team and inspire others
• Ability to build excellent working relationships with colleagues
• Operate with trust and integrity and be an excellent role model for others
• Excellent communicator with the ability to provide clear guidance and feedback to others
  (team members and customers)
• Be adaptable to different situations with the ability to lead from the front in bringing new
  ideas forward
• Ability to problem solve and think creatively
• Energy and drive to constantly develop yourself and others
• Customer service focused
• An enthusiastic people person
• A keen interest in Sporting industry/events and being confident to build rapport and
  relationships with customers
• Ambitious and driven to progress within the company
• To promote the company brand and be results focused get your team working to a high
  standard together

Desirable Skills And Experience

• 1 year Assistant Manager/Supervisor Retail experience.
• Industry experience is welcomed but not essential as full training provided to expand your
  knowledge base on all things sport and betting related