Assistant Manager, Maternity Cover – FARA Teddington Kids Charity Shop

FARA Enterprises Ltd; Teddington; On-site; GBP 29,000; Full time

Job summary

A vibrant charity organization is seeking an Assistant Manager for their Teddington Kids Charity Shop. The role encompasses supporting the Shop Manager in daily operations, maintaining high service levels, and managing team dynamics. Ideal candidates will possess retail management experience and excellent organizational skills. Offering a salary of £28,364, 28 days annual leave, and training support.

Benefits

Employee assistance programme

Option to work overtime

28 days annual leave inclusive of bank and public holidays

Qualifications

• At least 1-year experience as a Team Leader or Assistant Manager.
• At least 1 year of Retail Management experience.

Responsibilities

• Assist the Shop Manager in organizing daily strategies.
• Lead the team and maintain high customer service.
• Handle customer issues and queries effectively.
• Maintain a clean and tidy working environment.

Skills

Leadership and organisational abilities

Interpersonal skills

Communication skills

Problem-solving attitude

Teamwork

Efficient organization

Hard-working nature

Positive approach

Job description

We are recruiting for a friendly, approachable, and customer‑orientated Assistant Manager to join our team of employees and volunteers.

Assistant Manager, Maternity Cover Role

We are recruiting for a friendly, approachable, highly organized, and customer‑orientated Assistant Manager with previous retail management experience to join our FARA Teddington Kids Charity Shop's team of employees and volunteers as soon as possible. This role is temporary, covering a period of maternity leave. You will join a vibrant, fluid, and busy charity retail environment where no two days are the same and the local community is at the heart of everything we do.

FARA has 39 Charity Shops in London and over 30 years of experience in Charity Retailing. Our charity shops are tailored to each local community, and we aim to respond to our customer's needs by providing excellent customer service, a pleasant shopping experience, great value for money, a very creative stock display, and visual merchandise. All this can only be possible with the help and dedication of our fantastic teams, from Volunteers to Shop Managers who bring into their everyday roles unique and amazing skills.

For over 30 years, apart from creating employment on the UK job market, our Charity Shops profits are invested in the prevention of homelessness, supporting adults with learning disabilities, caring for vulnerable children, providing specialized treatment for children with disabilities, providing community‑based education and social support programmes for disadvantaged families in Romania.

Working times

Location: FARA Teddington Kids Charity Shop, Teddington, TW11 8JD
Shop Opening Hours: 09:30‑17:30
8‑hour shift/ 30min break
5 days per week rota (Sunday, Monday, Tuesday, Wednesday, Thursday)

*Please note that location, days, and times of work can always be changed by the Management. Our shops are open 7 days per week and time sheets may vary across our 41 shops 9‑5, 10‑6, 11‑7

The role

The Assistant Manager’s main role is to support the Shop Manager and the team in the effective running of the shop while maintaining high levels of service for our customers. As an Assistant Manager your duties will include:

• Assisting the Shop Manager in organising and planning daily strategies
• Assisting the Shop Manager with team building
• Leading by example
• Following and helping implement Company Policies and Procedures
• Dealing with customer issues and queries effectively
• Creating and maintaining a welcoming ambiance
• Networking with customers and the local community
• Maintaining a clean and tidy working environment
• Shop Displays
• Till and Cash handling
• Steaming clothes

Other duties include but are not limited to paperwork, admin, Gift Aid (signup and processing), sorting donations, steaming of clothes, pricing, displays, till handling, cashing up, manual handling, and maintaining a clean tidy, and safe working environment.

The candidate

• At least 1‑year experience as a Team Leader / Assistant Manager
• At least 1 year of Retail Management experience
• Leadership and organisational abilities
• Interpersonal and great communication skills
• Work well as part of a Team
• Problem‑solving attitudeOrganised and Efficient
• Hard‑working
• Positive approach

What we offer

• Internal policies and procedures training and support throughout your employment
• £28,364 annual salary, reviewed yearly every April
• Employee assistance programme
• Option to work overtime if available
• 28 days annual leave inclusive of bank and public holidays