Assistant Manager - Marylebone - Boutique Eyewear Brand

Zest Business Group; West End; On-site; GBP 27,000 - 32,000; Full time

Job summary

A reputable optical retail company in the West End is seeking an Optical Assistant Manager to enhance customer experience. In this role, you will assist customers in selecting eyewear, manage orders, and oversee store operations. Ideal candidates have experience in the optical industry, strong communication skills, and a passion for sustainability. The position offers a competitive salary of up to £32,000, a bonus structure, and employee benefits including eyewear discounts.

Benefits

Base salary up to £32,000

Bonus structure

Eyewear discounts

Team-building days

Qualifications

• Proven track record in the optical industry.
• Passion for sustainability and ethical practices.
• Strong communication skills.

Responsibilities

• Assist customers in selecting frames and lenses.
• Take accurate optical measurements.
• Handle customer queries via email, phone, and in-store.
• Manage the customer database and support marketing.
• Assist with stock management and merchandising.
• Oversee store opening/closing procedures.

Skills

Customer service

Optical measurements

Communication

Job description

The Role

As an Optical Assistant Manager, you will play a key role in delivering a tailored, first‑class experience to every customer. You will guide them through the eyewear selection process, manage orders, and help nurture the brand's loyal community of wearers.

Key Responsibilities

• Assist customers in selecting frames and lenses that complement their style and prescription needs.
• Take accurate optical measurements with care and precision.
• Handle customer queries via email, phone, and in‑store visits.
• Manage the customer database and support marketing outreach efforts.
• Assist with stock management, merchandising, and store administration.
• Oversee store opening/closing procedures.

About You

• A proven track record working within the optical industry.
• A passion for sustainability and ethical business practices.
• A growth mindset with a keen willingness to learn.
• Strong communication skills, both written and spoken.

The Benefits

• Base salary up to £32,000.
• Bonus structure based on sales targets.
• A pair of spectacles & sunglasses, plus discounts for family and friends.
• Team‑building days.

To find out more, please send your CV by clicking the 'apply' link, and the team will be in touch to discuss the opportunity in more detail.