Assistant Manager - Macclesfield - Part Time

BOYLE Sports; Macclesfield; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent retail betting company in Macclesfield seeks an experienced Assistant Manager to support shop operations and lead the team in the absence of the Shop Manager. The role involves ensuring high standards, managing cash procedures, and delivering outstanding customer service. Candidates should demonstrate strong leadership and communication skills, with a customer-focused approach and enthusiasm for the sporting industry.

Qualifications

• Ability to confidently lead a team and inspire others.
• Excellent communicator with clear guidance skills.
• Customer service focused and enthusiastic.

Responsibilities

• Support the Shop Manager with daily operations.
• Lead shop in the absence of the Shop Manager.
• Responsible for cash management procedures.
• Provide outstanding customer experience.
• Act as a Brand Ambassador for multi-channel.

Skills

Team leadership

Excellent communication

Customer service focus

Problem solving

Adaptability

Job description

Role Profile

Job Title: Assistant Manager

Function/Department: Retail

Reporting To: Shop Manager

Location: Macclesfield

Role Purpose And Key Responsibilities

Role Purpose

You will be responsible and accountable for the shop and the team in the absence of the Shop Manager such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.

Key Responsibilities

• Support the Shop Manager with the day-to-day running of the shop and the shop team.
• In the absence of the Shop Manager, lead from the front in managing the operation and

• Opening and closing the shop
• Managing and guiding the Shop Team
• Cash management procedures
• Managing and utilizing the company Time and Attendance system whilst ensuring

• Leading by example and drive your team to keep and maintain shop presentation standards.

• Be a clear communicator by actively encouraging your colleagues to share ideas on how

• Stay focused on the results of the Shop to help identify opportunities with the ability to

• Responsible for providing outstanding customer experience for customers.
• Educating and guiding your team to be able to deliver excellent customer service
• Accept bets as per procedure, accurately taking and processing customer bets through

• To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.

• Ensure the Shop adheres to all operational procedures, including cash management and security procedures.

• Adhere to Social Responsibility duties.

Knowledge, Skills And Experience

Essential Skills and Experience

• Ability to confidently lead a team and inspire others
• Ability to build excellent working relationships with colleagues
• Operate with trust and integrity and be an excellent role model for others
• Excellent communicator with the ability to provide clear guidance and feedback to others

(team members and customers)

• Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward

• Ability to problem solve and think creatively
• Energy and drive to constantly develop yourself and others
• Customer service focused
• An enthusiastic people person
• A keen interest in Sporting industry/events and being confident to build rapport and

• Ambitious and driven to progress within the company
• To promote the company brand and be results focused get your team working to a high

Desirable Skills And Experience

• 1 year Assistant Manager/Supervisor Retail experience.
• Industry experience is welcomed but not essential as full training provided to expand your

knowledge base on all things sport and betting related