Assistant Manager - London Flex Team

Majestic Wine; Greater London; Hybrid; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Performance bonus

Staff discount up to 20%

Career development opportunities

Full training for 3 months

Uniform provided

Pension plan

Life Assurance (2x salary)

29 days holiday

Retail Trust benefits

Long service rewards

Job summary

Majestic Wine is seeking a dynamic Flexi Assistant Manager to support store teams across London-based locations. You will drive sales, deliver excellent customer service, and adapt to moving between stores as required to meet business needs.

The role offers a permanent contract, 39 hours per week, and a salary of £27,160.19 with progression opportunities and extensive staff benefits. You will be part of a team focused on delivering outstanding shopping experiences.

Qualifications

• Strong customer service focus with KPI awareness.
• Willingness to work across multiple stores as needed.
• Ability to learn about wine ranges and tell stories to customers.

Responsibilities

• Drive store performance by maximizing sales and achieving targets.
• Cover and support different stores on short notice.
• Provide exceptional customer service to build loyalty and repeat purchases.
• Maintain store appearance and assist with stock deliveries and merchandising.

Skills

Customer service

Sales-driven

Team player

Flexible & adaptive

VIP concierge service

Wine knowledge

Job description

Fancy joining the UK's number one Wine Specialist?

Majestic Wine are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail!

The Role

As a Flexi Assistant Manager you'll be supporting your store team with driving sales performance and the day-day running of different stores.. You'll deliver exceptional customer service and experience to optimise KPI performance. There is also an expectation of geographical and working flexibility that comes with the position - having the ability to work in different stores is essential, sometimes at short notice. You will be expected to be flexible around the Region to support and make an impact in different stores.

Job Specifics

• Contract: Permanent
• Hours: 39
• Location: Flexible around the London Region - as a member of the Flex Team you will be expected to work across different locations in London based on business requirements.
• Salary: £27,160.19
• Grade: 4

Key Responsibilities

At Majestic Wine our Customers are at the heart of everything we do. In this role, you'll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.

Therefore, We Are Looking For People Who

• Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery
• Ability and willingness to cover and support different stores at short notice
• Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
• Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
• Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
• Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
• Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
• Involvement in all operational tasks required for the day-day operational running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
• Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together
• Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
• Be an example of Majestic's Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
• As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.

Knowledge & Skills Required

• Excellent time-management, delegation and problem-solving skills
• Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
• Self-motivated, able to thrive when working alone and as part of a team
• A can-do attitude with a passion for seeing problems through to solutions
• Adaptable and resilient to meet the ever-changing demands of our business
• Excellent communication and time management skills
• Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications
• Hold a full UK, manual transmission driving licence for at least 12 months with no more than 6 penalty points

What Is In It For You

• Performance Bonus
• Up to 20% staff discount
• Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
• Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
• Uniform provided
• Fantastic incentives that take you around the world to explore our different vineyards.
• A contributory Company Pension Plan
• Life Assurance (Worth 2 times your annual salary)
• 29 days holiday, including public and bank holidays.
• Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line
• Long service rewards

Who Are We

Majestic Wine Group is the UK's largest end-to-end wines and spirits specialist, operating across retail, on-trade and hospitality through four brands: Majestic Retail, Majestic Commercial, Enotria and Vagabond. Founded in 1980 and backed by Fortress Investment Group, the business has undergone rapid growth through transformation and acquisitions, formally becoming Majestic Wine Group in 2025. With over 200 retail stores, a nationwide on-trade supply network and a growing wine bar estate, Majestic is focused on curating a high-quality, differentiated product range, delivering expert service and expanding its physical and digital footprint across the UK.

Internal applicants - Please have a conversation with your line manager before applying.

We look forward to receiving your application! Together we are Majestic! #TWAM

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.