Assistant Manager - Leisure entertainment Basingstoke

Leisure People; Basingstoke; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading leisure entertainment company in Basingstoke is seeking an Assistant Manager to oversee daily operations, inspire team members, and enhance customer satisfaction. Candidates should have a passion for customer service, at least 2 years of management experience in a related field, and the flexibility to work evenings and weekends. The role offers a competitive salary and a dynamic work environment with numerous employee benefits.

Benefits

Competitive salary

50% off food while working

28 days holiday

Access to Employee Assistance Programme

Free games vouchers each month

Qualifications

• At least 2 years of people management experience.
• Experience in a fast-paced customer-facing environment.
• Flexibility to work late evenings and weekends.

Responsibilities

• Ensure customers have a fabulous time.
• Inspire and coach team members.
• Ensure the centre is clean and fully operational.
• Take responsibility for banking and stock control.

Skills

Customer service

People management

Sales promotion

Team leadership

Job description

Assistant Manager - Leisure Entertainment Basingstoke £28,000 basic up to £35K OTE

(Based on 40-hour week +Overtime paid hourly + bonus received monthly)

We are looking for an Assistant Manager in Basingstoke for one of the U.K.s most loved and most successful sports leisure concepts offering entertainment, gaming, food and beverage, competitions and parties appealing to children and adults alike.

This is fun, fast paced place to work and the Nationwide company is renowned for their incredible employee benefits and harnessing their top talent and progressing them in the business with their structured development programme.

When joining as an Assistant Manager, you will receive a thorough induction, to set you up for success and make sure you are fully trained across all areas of the busy centre, including the lanes, the bar and diner, and the amusements area.

Within our fast-paced, dynamic world, you will be at the very centre of the company experience, to support the effective operation of the business, injecting fun and positivity into the team and enhancing the customer journey.

The role is varied and exciting; your responsibilities will range from coaching and mentoring the team, and running an exceptional operation, front-of-house, to supporting the General Manager back-of-house in delivering on centre goals and financial targets.

You will be responsible for guaranteeing that your centre has the best standards and service in the industry to ensure the centre is a safe and fun environment for our customers.

Summary of the role:

• Customer facing - Ensuring customers have a fabulous time, every time.
• Team- Inspiring, coaching and developing team members to be the best version of themselves every day.
• Operations- Ensure the centre is clean, safe and fully operational at all times.
• Commercial- Upselling products and services ensuring the centre hits its targets.
• Financial- taking responsibility for banking and stock control.
• Working a mixture of shifts as the lead manager on duty including late into the evenings and weekends.

We are keen to hear from applicants who have:

• An abundance of energy, enthusiasm, and drive.
• Experience delivering an amazing customer experience in a fast-paced customer facing business such as health and fitness, leisure centres, entertainment venues, visitor attractions, bars, restaurants or retail stores.
• At least 2 year's people management and key holder experience possibly as a Shift Manager, Service Manager, Duty Manager, Operations Manager, Restaurant Manager, Assistant Manager, Trading Manager or Store Manager.
• A head for business and the confidence in promoting new business and sales.
• The flexibility in life to work at least one late evening per week and up to three in four weekends as these are their busy trade times.
• Management experience, ideally within the leisure, hospitality, or retail industry
• A passion for customer service
• Evidence of inspiring and developing large teams
• A willingness to work nights and weekends
• Desire for success

Benefits

• Competitive basic Salary of £28,000
• Achievable OTE of up to £34,000
• The opportunity to earn a centre outperformance bonus
• A 40-hour contract, plus additional pay for any extra shifts you work
• 50% off food when you are working
• Optional pension plan
• 28 days holiday & additional days holiday with length of service
• Access to our in-house Centre Manager in Training programme and apprenticeships
• Free games vouchers every month
• 30% discount off food and drink for you and up to five friends
• Access to our Employee Assistance Programme (EAP) for you and your family, plus access to our dedicated Mental Health First Aiders
• The opportunity to join our healthcare cash plan
• Financial long service awards
• A £15 donation to our dedicated charity partner when you complete your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits

Interviews available immediately