Assistant Manager - Human Resources

Royal Lancaster London Hotel; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious hotel in London is seeking an Assistant Manager for the Front Office. The ideal candidate will have strong interpersonal and organizational skills, experience in customer service, and the ability to lead a team effectively. This full-time position offers a competitive salary ranging from 4,000 to 5,000 GBP per month, depending on experience, along with attractive benefits including health insurance and paid vacation.

Benefits

Health Insurance

Pension Plan

Paid vacation

Discretionary bonus up to 45%

Qualifications

• At least 1 year of experience in a similar role.
• Ability to work under pressure and independently or as part of a team.
• Extensive knowledge of hotel policies and procedures.

Responsibilities

• Manage front office team and ensure guest satisfaction.
• Handle guest complaints and queries efficiently.
• Train and develop staff to maintain high service standards.
• Maximize room occupancy and manage reservations.

Skills

Interpersonal skills

Organizational skills

Customer service

Training and leadership

Job description

Description

At Royal Lancaster London Hotel, the position available is Assistant Manager Front Office. The role emphasizes strong interpersonal and organizational skills in an office-based setting, with front office coverage and day-to-day administrative support.

Responsibilities

• Ensure guest satisfaction and manage the front office team.
• Demonstrate a high level of customer service at all times.
• Coordinate with other departments for room readiness and handle guest complaints and queries.
• Train and develop front office staff to deliver the highest standards of service.
• Manage room reservations and maximize room occupancy.
• Use up-selling techniques to promote hotel services and facilities.
• Maintain knowledge of hotel room categories, rates, packages, promotions, and other general product knowledge.
• Provide leadership to maintain a productive and motivated team.

Qualifications, Experience and Requirements

• Experience in communication and good conduct; at least 1 year of experience.
• Preferred language of resume/application: English.
• Ability to work under pressure and independently or in a team.
• Extensive knowledge of hotel policies and procedures.
• Salary: 4,500 GBP and above per month, depending on experience.
• Travel requirement: Yes (ability to travel to the United Kingdom as needed).

Benefits and Employment Details

• Health Insurance and Pension Plan in accordance with market practice in the United Kingdom.
• Paid vacation of up to 30 days per year (pro rata if less than 12 months), plus bank holidays, with eligibility to accrue paid time off per company policy.
• Discretionary bonus up to 45% of base eligible earnings based on performance.
• Full-time position with rotation as applicable.

All qualified applicants will receive consideration for employment without regard to location, nationality or country. If the hotel needs the candidate to travel/work in the United Kingdom, management will assist with travel documents as required.

Interested persons should forward their current CV/resume via email to the Royal Lancaster London Hotel career department for fast processing of applications and consideration.

Job Specification

Sandia Scott (Recruiter) seeks a talented individual for the post of Assistant Manager - Human Resources in London, United Kingdom. The ideal candidate should have experience in communication and good conduct with at least 1 year of experience. This is a full-time on-rotation position with salary ranging between 4,000–5,000 GBP per month, depending on skills and experience. The following skills are relevant: hotel, front office, assistant manager, reception, administrative support, customer service, training, leadership, and related areas.

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