Assistant Manager - Hourly Paid

Lounge; United Kingdom; On-site; GBP 28,000 - 30,000; Full time

Job summary

A popular hospitality venue in the United Kingdom is seeking an Assistant Manager to support the General Manager. This role involves driving sales, team engagement, and ensuring high standards of customer service. The ideal candidate will have a background in restaurants or bars and should be an excellent people manager, strategies for sales growth, and strong communication skills. Benefits include competitive hourly pay, tips, staff discounts, and opportunities for personal development.

Benefits

Hourly pay up to £14.00ph + tips

Staff food on every shift

50% off food and drinks from day one

Paid breaks

28 days holiday (inclusive of Bank Holidays) pro-rata

Enhanced maternity and paternity pay after 2 years service

Company pension scheme

Great opportunity for career progression

Achievable bonuses

Christmas and Boxing Day off

Qualifications

• Experience as an Assistant Manager, Deputy Manager or Supervisor in hospitality.
• Background in restaurants, bars, cafes or coffee shops.
• Good literacy skills to support reporting on KPIs.

Responsibilities

• Support the General Manager in daily operations.
• Drive sales and team retention.
• Maintain high standards of customer service.

Skills

People management

Customer service

Sales building

Attention to detail

Communication skills

Job description

Overview

Join the Lounge family and earn up to £14 an hour! Plus, enjoy our fantastic benefits and grow your hospitality career with us!

The Good Stuff

• Hourly pay up to £14.00ph + tips
• We work hard to ensure you don't work over your contracted hours, but if at times this does happen you will receive overtime pay for every hour worked over contracted hours!
• Staff food on every shift
• 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
• Paid breaks
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Enhanced maternity and paternity pay after 2 years service
• The most talked-about staff party in hospitality - Loungefest!
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Emotional and practical support via the Licenced Trade Charity
• Great opportunity for personal development and career progression in a fast growing business
• Achievable bonuses
• Tips shared equally across the team, based on hours worked
• Christmas and Boxing Day off!

Role expectations

Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be doing it your way. Brilliant!

It's all about the detail. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you've got this.

What you'll bring

• You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, caf or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting.
• Extremely driven and relentless at overcoming challenges or obstacles.
• Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
• Good communication skills with the ability to build rapport and trust.
• Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
• Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.

If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram