Assistant Manager - Hotel / PBSA / BTR

IWC Independent Worldwide Consolidators SpA; Greater Manchester; On-site; GBP 34,000 - 38,000; Full time

Job summary

A premier management group in Greater Manchester seeks an experienced Assistant Manager to lead daily operations at a premium city-centre residence. This role requires strong leadership, a focus on resident experience, and operational excellence. Ideal candidates will have experience in hospitality or property management, along with exceptional organizational and communication skills. A competitive salary of £34,000 - £38,000 plus bonuses is offered, along with career progression opportunities.

Benefits

Performance-related bonus

Career progression opportunities

Inclusive working environment

Qualifications

• Experience from the hotel, PBSA, or Build-to-Rent sectors.
• Passionate about service and resident experience.
• Detail-driven and proactive in managing people and processes.

Responsibilities

• Oversee daily operations ensuring smooth functioning.
• Lead and manage a team of concierge and housekeeping staff.
• Maintain high operational standards and building presentation.
• Manage budgets and supplier relationships efficiently.

Skills

Customer-focused operational expertise

Strong leadership

Organizational skills

Communication skills

Tech-savviness

Job description

Assistant Manager - Premium Living Residence

City Centre | £34,000 - £38,000 + Bonus | Full-Time

Are you an experienced Assistant Manager or Operations professional from the hotel, PBSA or Build-to-Rent sector?

Do you thrive in a fast-paced, service-led environment where no two days are the same?

If you're passionate about creating exceptional living experiences and leading a team that delivers five-star service, this could be your next move.

The Opportunity

We're looking for a dynamic, hands-on Assistant Manager to take charge of the day-to-day operations of a modern premium city-centre residence.

This role blends hospitality, property management and community building - giving you the autonomy to truly make your mark.

You'll lead a team of concierge and housekeeping professionals, ensuring residents enjoy a seamless living experience from the moment they move in. From maintaining high operational standards to creating engaging resident events, you'll be at the heart of a thriving community.

What You'll Be Doing

• Take full ownership of the daily running of the building - ensuring a safe, smooth and first-class operation.
• Lead, motivate and manage your concierge and housekeeping team, ensuring exceptional service at all times.
• Deliver a warm, professional welcome for residents and guests, handling move-ins, inspections and paperwork efficiently.
• Maintain the building to premium standards - managing maintenance, compliance and health & safety checks.
• Support and oversee events, pop-ups and community activities that enhance resident engagement.
• Manage budgets, rotas and supplier relationships to ensure smooth, cost-effective operations.
• Uphold brand and service standards with regular audits and staff training.

About You

• From a hotel, PBSA or Build-to-Rent background, or another high-end, customer-focused operational role.
• Passionate about service, presentation and resident experience.
• A confident leader with strong organisational and communication skills.
• Detail-driven, proactive and comfortable managing people and processes simultaneously.
• Tech-savvy and commercially aware - with the ability to manage budgets and report performance.

What's On Offer

• Competitive salary £34,000 - £38,000 per annum
• Performance-related bonus
• 42.5-hour week - (shifts: 6AM-3PM | 7AM-4PM | 11AM-8PM | 12PM-9PM) with only 1 in 5 weekends
• Career progression opportunities within a growing premium living brand
• A creative, inclusive and supportive working environment

Ready to Take the Next Step?

If you're an operationally strong, service-driven leader who loves creating memorable living experiences, we'd love to hear from you.

Apply today and take the next step in your hospitality, PBSA or BTR career.

Due to a high volume of applicants, we regret that we may not be able to respond to every application.