Assistant Manager - Hitchin

Brainkind; Hitchin; On-site; GBP 23,000 - 38,000; Full time

Benefits offered by this job

38 Days AL

Health Cash Plan

Employee Assistance Programme (EAP)

Company Pension

Group life assurance

Long service and staff awards

Free parking

Job summary

Brainkind, a charity focused on improving lives of people with brain injuries, is seeking a capable manager for the Neurological Care Centre in Hitchin. The role covers leadership of a multidisciplinary team, budget oversight, and ensuring high-quality person-centered care for adults with neurological conditions.

The post requires flexibility, a level 3 Health and Social Care qualification or equivalent, and experience supervising staff while complying with CQC standards and regulatory outcomes.

Qualifications

• QCF (NVQ) level 3 Diploma in Health and Social Care or equivalent.
• Knowledge of Care Quality Commission regulations and outcomes.
• Experience supervising junior staff and conducting supervisions / appraisals.
• Ability to prioritise workload and meet deadlines.

Responsibilities

• Provide professional leadership and hands-on management support to staff.
• Line manage a group of staff (e.g., Team Leaders) in line with policy.
• Assist in budgeting, capital and revenue monitoring for the location.
• Coordinate staff rotas and ensure contractual requirements are met.
• Engage with local authority, clinicians, families and stakeholders as part of MDT care.
• Participate in on-call rota.
• Support staff recruitment following policy.
• Ensure supervision and personal development reviews for staff.

Skills

Staff management

Prioritisation

Problem solving

Flexibility

Education

QCF (NVQ) level 3 Diploma in Health and Social Care

Job description

Neurological Care Centre - Stagenhoe, St. Paul's Walden, Hitchin, Herefordshire, County of, United Kingdom

Job Description

Posted Tuesday 18 August 2026 at 23:00

Location: Hitchin

Salary: Up to £38,000 per annum

Brainkind is a charity that aims to improve the lives of peoplewith brain injuries in the UK.Our assessment centres, rehabilitation units and hospitals use expert neurorehabilitation to support people to regain the skills they have lost. We treat people with a range of brain injuries – sustained through trauma, illness, substance abuse and more – to recover and meet their personal goals.Our employees are incredibly passionate about the jobs they do – you will find a strong team spirit across our services and amazing colleagues who always pull together and look out for each other.

About us:

Stagenhoe is a Brainkind specialist neurological care centre based in Hertfordshire, caring for people aged 18 and over a range of neurological conditions. At Stagenhoe, we provide the care people need to optimise their health and wellbeing, maximise their independence and support their emotional and social needs.

Our assessment centres, rehabilitation units and hospitals use expert neurorehabilitation to support and help improve the lives of people with a neurological condition or brain injury.

MAIN PURPOSE:

• To be a flexible member of the management team ensuring effective coordination of services within the location.
• To assist in the management of a multidisciplinary workforce ensuring Brainkinds policies / procedures and values are adhered to with due consideration to the regulations and outcomes surrounding registered services. This may include having registered manager responsibility.
• To ensure the care and support offered to each person is of the highest quality, meeting individual needs sensitively and striving to enable People We Support to maximise their potential.

MAIN TASKS AND RESPONSIBILITIES:

• Demonstrate professional leadership and provide hands on management support and guidance, managing staff activities and influencing their practises and attitude.
• Assume line management responsibility for a group of staff which may include Team Leaders, as directed by the line manager in accordance with Brainkinds policies and procedures.
• Assist and support the Service / Area Manager in setting and monitoring of budgets, capital and revenue for each area within location.
• Support the organisation with affective staff rotas ensuring staff meet their contractual requirements and personal objectives.
• Be prepared to meet regularly with local authority representatives, staff, clinicians, family and other stakeholders to ensure a multidisciplinary team approach to service provision. This may require working unsociable hours including evenings and weekends on occasion or where required.
• Participate in the on call rota
• Support Service / Area Manager in selection and recruitment of staff in accordance with Brainkind Policies and Procedure, paying particular attention to desired attitudes and values of potential team members.
• Ensure all staff receives required supervision and personal development reviews, to promote their learning, as per Brainkind policies.
• To ensure all People We Support have received and been involved in their assessment, support plans, person centred plans and ongoing reviews.
• Ensure the outcomes within the Essential Standards of Quality and Safety are met thus establishing compliance to Health and Social Care Act 2008 and Care Quality Commission Regulations 2009.

ABOUT YOU:

• QCF (NVQ) level 3 Diploma in Health and Social Care or an equivalent qualification in Social Care/Health (a commitment to work towards may be considered)
• Knowledge and understanding of what constitutes a high quality specific service and experience.
• In depth knowledge of statutory requirements such as Care Quality Commission regulations and outcomes.
• Experience in the management and guidance of junior staff via formal supervisions and appraisals to maintain and improve quality and morale.
• Ability to prioritise the workload to meet specified deadlines
• Able to demonstrate the use of initiative, problem solving skills and an ability to be flexible in approach

REWARDS:

You can look forward to excellent benefits:

• A competitive rate of up to £38,000 per annum
• 38 Days AL
• Buy/Sell up to 5 days AL each year
• Health Cash Plan
• Access to our Employee Assistance Programme (EAP)
• Excellent training and support
• Company Pension
• Group life assurance
• Long service and staff awards
• Free parking

We also put a big focus on employee wellbeing and support. It matters to us that you feel at your best. Career development is a priority. We will ensure you get all the training and learning opportunities you need to achieve your goals.

All successful candidates are subject to compliance checks including 3 years of checkable references and DBS/PVG checks

Brainkind are a Disability Confident Employer. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Brainkind is committed to promoting a diverse and inclusive organisation. It is a place where we recognise, celebrate, and live our values which includes offering a range of inclusive employment policies and staff engagement forums to support employees from all backgrounds.

Neurological Care Centre - Stagenhoe, St. Paul's Walden, Hitchin, Herefordshire, County of, United Kingdom