Assistant Manager - Full Time - Sweaty Betty - Northcote Road

WOLVERINE; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global footwear brand in London is seeking an Assistant Manager to support the Store Manager in operations and sales, while fostering a positive team environment. The ideal candidate should have experience in customer service and a passion for brand lifestyles, helping to lead and motivate a dedicated team. This role offers generous perks, including a clothing allowance and bonuses.

Benefits

Generous clothing allowance

Excellent training & development opportunities

Quarterly bonuses

60% off all Sweaty Betty merchandise

25 days holiday (pro-rated if working part-time)

Refer a Friend bonus scheme

Season Ticket Loan

Access to Retail Trust - advice & support tool

Dedicated budget for fitness classes

Access to Sample sales

Health Cash Plan benefit

Enhanced Family Leave policy

Qualifications

• Previous experience in a fast-paced, customer-facing environment.
• Leadership or supervisory experience preferred but not essential.
• Flexible availability for various shifts, including weekends.

Responsibilities

• Motivate and engage the team to embody brand values.
• Deliver outstanding service and model best behaviors.
• Assist in driving sales and maintaining store standards.

Skills

Customer service excellence

Leadership skills

Flexibility and adaptability

Teamwork and accountability

Job description

Overview

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, Wolverine Worldwide is dedicated to advancing the following brands that comprise the portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty and Wolverine. Wolverine Worldwide's continued success is driven by our simple mission: we empower, engage and inspire our consumers - every step of the way.

As an Assistant Manager, you are on hand to resolve issues and explore new ways of operating. You are loyal and passionate about your customers and your team. Partnering with your manager will give you the chance to grow within the company; this role is ideal for someone looking to learn more about retail management and develop within the management team. This role supports the Store Manager in managing overall store operations, driving sales alongside relevant KPIs, and leading a cohesive team of motivated employees to deliver memorable experiences for our customers.

Key Responsibilities

• Be a role model – Motivate and engage your team to bring the brand values to life daily, promoting an inclusive and positive working atmosphere with celebrations of success.
• Deliver outstanding service to all customers, modeling behaviours for the team.
• Assist in driving sales, commerciality and maintenance of standards, including compliance with policies and procedures.
• Communicate effectively on the floor and behind the scenes; develop and maintain relationships across the business, with customers and with community partners.
• Partner with the Store Manager to generate innovative and engaging marketing ideas.
• Take ownership of stock management and visual merchandising guidelines, contributing to and delivering on store KPIs.
• Act as product expert and trainer to educate the team and advise customers.
• Foster a supportive, productive and inclusive environment that promotes teamwork and accountability.
• Support the store management team in all aspects of running the store, including opening and closing, cash handling, stock control, merchandising and maintaining a clean, well-presented store at all times.
• Create amazing experiences for customers through authentic service that leaves a lasting impression.
• Maintain compliance with company policies including health and safety regulations.
• Take ownership of stock management and visual merchandising guidelines, contributing to store KPIs.

Knowledge, Skills, and Abilities Required

• Previous experience working in a fast-paced, customer-facing environment.
• Experience in a customer-facing role. Leadership or supervisory experience is preferred, but not essential.
• Flexible and adaptable; comfortable working in a fast-paced environment.
• Flexible schedule and availability to work mornings, evenings, weekends and holidays.
• Passion for our brands and brand lifestyles.
• Self-starter and ambitious – motivated to achieve and exceed store targets for the team and store.
• Ability to work under pressure and manage multiple tasks at once.

Working Conditions

• Retail environment.

The Extras

• Generous clothing allowance
• Excellent training & development opportunities
• Quarterly bonuses
• 60% off all Sweaty Betty merchandise
• 25 days holiday (pro-rated if working part-time)
• Refer a Friend bonus scheme
• Season Ticket Loan
• Access to Retail Trust - advice & support tool
• Dedicated budget to attend fitness classes (per store)
• Access to Sample sales
• Health Cash Plan benefit with Medicash available to all Sweaty Betty UK Employees (Following successfully passing probation)
• Enhanced Family Leave policy

Our DEI Commitment

We are working to create a culture and team that represents our mission of empowerment. We celebrate diversity, embody inclusion and strive for an equitable business, doing the long-lasting work required. We care about our people, our community and the world. We stand up for what we believe in and provide a platform for our people to voice their perspectives, focusing on learning, development and progression across the business. We are committed to equal employment opportunities and ensuring ALL applicants are considered for jobs. Our DEI mission is to embed diversity, equity and inclusion at the heart of our business, creating a culture of belonging that empowers everyone to be their authentic selves. We celebrate different perspectives and continuously learn, develop and challenge ourselves and our partners. We acknowledge we are on a journey and aim to be inclusive, champions and allies across the business, always.