Assistant Manager (Front of House) - Gatwick Airport

Pret A Manger; England; On-site; GBP 32,000 - 38,000; Full time

Job summary

A popular fast-casual restaurant chain in the UK is seeking a Front Of House Assistant Manager to oversee daily operations and enhance customer satisfaction. The ideal candidate will have strong leadership skills, commitment to service excellence, and the drive to motivate a team. You will enjoy competitive pay, benefits like free meals, and opportunities for growth within the company.

Benefits

15% quarterly bonus

Free meals while working

Private Healthcare

33 days of holidays

Pension scheme

Employee discount program

Qualifications

• Ability to motivate and lead a team effectively.
• Strong communicator who can resolve customer issues promptly.
• Experience in customer-facing roles.

Responsibilities

• Support the General Manager in overseeing daily store operations.
• Train and develop team members in customer service excellence.
• Maintain health and safety standards in the workplace.

Skills

Team Leadership

Customer Service

Communication Skills

Health and Safety Compliance

Job description

Join Our Team as a Front Of House Assistant Manager at Pret a Manger!

We are looking for enthusiastic Front of house Assistant Managers who will guarantee the smooth running of the front of house operations and our wonderful customers’ and teams’ happiness!

Overview

Our Assistant Managers support the General Manager in upholding exceptional standards, boosting sales, and ensuring the delivery of delightful products to our customers daily. Additionally, you'll have the opportunity to gain valuable skills and knowledge through our Training Academy, paving the way for advancement and future opportunities.

Key Responsibilities

• Support the General Manager in overseeing daily operations to ensure smooth functioning of the store.
• Assist in leading and motivating the team to uphold Pret's high standards of customer service and food quality.
• Help maintain a positive and inclusive work environment by fostering teamwork and camaraderie among team members.
• Lead by example in delivering exceptional customer experiences and resolving any customer concerns or issues promptly.
• Assist in training and developing team members to enhance their skills and capabilities, contributing to their professional growth within the company.
• Collaborate with back‑of‑house teams to optimize efficiency and productivity in serving customers.
• Uphold health and safety standards, ensuring compliance with all relevant regulations and procedures to maintain a safe working environment for both Team members and customers.
• Assist in inventory management and stock control activities, including stock ordering, stock takes, and minimizing wastage.

Pret Behaviours

• Passion
• Clear Communication
• Team Working
• Great Execution
• Open to Change
• Business Sense
• Realising Potential
• One Pret
• Thoughtful Leadership

We Offer

• £32,985 - £37,230*
• 15% quarterly bonus
• Free meals while you’re working
• Club Pret Membership, with 50% off food and 5 free drinks a day.
• Private Healthcare
• 33 days of holidays
• Your Pret Benefits – employee discount program (Retails, Food, restaurants, Gym, etc)
• Free shoes
• Rewards for being outstanding.
• Pension scheme
• Length of service reward.
• Legendary Pret parties
• And more…

You want career Growth?

• Outstanding training and development (our CEO, Pano, joined Pret as an Assistant Manager 20 years ago and there are so many more stories of amazing careers at Pret)
• Grow with us and earn professional qualifications: we offer Apprenticeships Level 4 and beyond
• Use of our internal 'Opportunity Network' to see all of our available Pret jobs both within our shops and at our Support Centre, 75B.

About Us

Pret a Manger is a beloved international fast‑casual restaurant chain known for its fresh, natural ingredients and commitment to providing outstanding customer experiences. With a focus on quality, sustainability, and innovation, we're dedicated to delighting our customers every day. our food is handmade in our shop kitchens throughout the day and anything we dont sell, goes to charity. Our coffee is 100% organic (and always will be) and our Coffee Fund is supporting the next generation of farmers. It's (partly) what we think makes Pret special.

If you're ready to take the next step in your career and lead a passionate team dedicated to providing exceptional service, we'd love to hear from you! Apply now to join the Pret a Manger family and make a difference in the lives of our customers and team members alike.

All pay rates quoted are based on London and other expensive cities. Pay rates vary across the UK. If you would like to know more about the role and all our benefits, please visit https://www.pret.co.uk/en-GB/pret-jobs.