Assistant Manager (Front of House)

Pret A Manger (Europe) Ltd; Luton; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

33 days annual leave

Private medical cover

Pension matched by Pret

Life assurance

Loyalty awards

Flexible Benefits Platform

Season ticket loans

Healthcare cash plan

Financial wellbeing provisions

Free mortgage services

Sabbatical after 3 years

Charity support via Pret Foundation

Comfy shoes

Job summary

Pret A Manger (Europe) Ltd is seeking an Assistant Manager to support the General Manager in running the shop daily. You will lead by example, motivate the team, and ensure service, product quality and standards reflect Pret's high expectations.

You will oversee front-of-house and kitchen operations, manage stock and waste, and maintain food safety while delivering an outstanding customer experience. This role rewards leadership with growth opportunities within Pret.

Qualifications

• Experience in retail, hospitality, food production, or another fast-paced customer-focused environment.
• Ability to lead and inspire a team, drive performance, maintain high operational and food safety standards.
• Experience front of house and/or kitchen operations; energy, resilience and helping others grow.

Responsibilities

• Lead by example and support the General Manager in day-to-day shop operations.
• Motivate and develop the team to deliver outstanding customer experiences and food quality.
• Manage stock, waste and ensure food safety standards are upheld; contribute to achieving KPI targets.
• Ensure the Pret experience for customers is consistently exceptional, even during busy periods.

Skills

Retail leadership

Team motivation

Operational excellence

Job description

Hello, we’re Pret Proud makers of freshly made food, organic coffee and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the hospitality employer of choice everywhere we operate – so it’s an exciting time to hop on board. Growing good things Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. Growth is at the heart of everything we do – from supporting our people to grow in confidence and skills to pursue their unique paths, to figuring out how to make our food and coffee even more delicious and accessible. Our Teams 85% of our Managers and 25% of our Support Centre teams started on the shop floor. How far could a Pret career take you? Our shops are powered by caring, hardworking and passionate people. Whether you're serving customers, making coffee, preparing food or leading a team, every role plays an important part in creating the Pret experience. Expect flexibility, opportunity and variety. Whatever your ambitions, you'll find a place where you can make an impact and build your career with us.

Now, on the Assistant Manager Role... We're looking for passionate leaders who love developing people, delivering exceptional customer experiences, maintaining outstanding food quality, and driving high standards every day. As an Assistant Manager at Pret, you'll support the General Manager in overseeing the day-to-day operation of the shop, helping to create an environment where both our teams and customers can thrive. You'll lead by example, motivate and develop your team, and ensure our products, service, and standards consistently reflect what makes Pret special. Whether supporting front of house or kitchen operations, you'll play a key role in delivering an outstanding experience for our customers while maintaining the high standards we're known for. Leaders, inspirers, and drivers of their teams, our Managers are our in-shop champions, coaching and mentoring those around them. They're the protectors of the things that make Pret, keeping standards and spirits high, and our teams and customers happy. When things get busy, so do they. Whether supporting front of house during peak trading, coaching team members in the kitchen, driving performance, managing stock and waste, maintaining food safety standards, or ensuring every customer receives a great Pret experience, they're passionate about helping their shop and the people in it grow.

About You

Be kind, honest and generous: Bring genuine warmth and your authentic self to work every day. Bring your passion: Share our passion for exceptional customer service, great food, and creating memorable experiences. Spread joy every day: Small acts of kindness, like giving away a free coffee on the house, are a big part of what makes the Pret experience special.

Experience Needed

You've got experience in retail, hospitality, food production, or another fast-paced customer-focused environment. You know how to lead and inspire a team, drive performance, maintain high operational and food safety standards, and create a positive environment where both people and results thrive. Whether your experience is primarily in front of house, kitchen operations, or across both, you'll bring energy, resilience, and a passion for helping others grow while delivering outstanding results.

The starting salary for this role is £34,654 with a discretionary 15% quarterly bonus.

• 33 days of annual leave (including flexible Bank Holidays), increasing to 38 days the longer you’re with us.
• Free private medical cover, with the option to add family or partner at an additional cost
• 4% of your pension contribution matched by Pret, rises to 5% after 5 years
• Life assurance at 3x annual salary
• Loyalty award for 5, 10, 15, 20 years’ service
• Flexible Benefits Platform packed with lifestyle discounts
• Season ticket loans
• Healthcare cash plan
• Financial wellbeing provisions
• Free mortgage services
• Sabbatical after 3 years
• Opportunities to support our charity, The Pret Foundation
• Comfy free shoes to wear on shift

Life in Our shops

Our shops are a wonderful place to be. For our customers, and for our teams! The teams in our shops bring their talents (and their unique charm) to make every day a little more joyful. Here, you’ll find:

• Individual ways to grow: fully funded professional qualifications, leadership development and informal and formal mentoring
• Diversity & belonging: Everyone’s welcome at Pret – you’ll be valued for who you are and supported to feel confident in yourself and your skills
• Pace & variety: Build a diverse skillset, meet some new people and learn (a LOT)
• Community & purpose: We work together to create positive change through the Pret Foundation

Our values

• Happy Teams Happy Customers
• Amazing Standards Every day
• Never Standing Still
• Doing The Right Thing

We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.

At Pret, everything starts with people. Whether you're in our shops, support centre or digital teams, you'll join a business that moves fast, cares deeply and gives people room to grow.

We provide opportunities to learn new skills, take on fresh challenges and build a career you’ll be proud of.

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