Assistant Manager (Fixed Term - 37.5 Hours)

SPACE NK; Henley-on-Thames; On-site; GBP 25,000 - 30,000; Full time

Job summary

A beauty retailer in Henley-on-Thames is seeking an Assistant Manager to support the Store Manager in maximizing sales and fostering a high-performing team. Ideal candidates will showcase leadership, strong communication, and organizational skills while ensuring a customer-first experience. Responsibilities include training, achieving sales targets, and managing stock accuracy. Join a company that values growth and inclusivity, where you can inspire and lead a team in a welcoming environment.

Qualifications

• Able to deliver a 'customer first' experience, demonstrating the leadership to coach and motivate the team.
• Able to understand and analyse commercial reports to drive business opportunities.
• Strong communication and prioritising skills.

Responsibilities

• Ensuring consistent product training to provide unbiased customer advice.
• Exceeding sales targets and managing stock file accuracy.
• Creating an inclusive and approachable environment for employees.

Skills

Customer service

Leadership

Communication

Analytical skills

Organizational skills

Job description

If you love beauty, you're in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.

Assistant Manager Overview

Assistant Manager's main responsibility is to support the Store Manager to maximise sales and profitability whilst developing and retaining a high performing team.

About you

• Able to deliver a 'customer first' experience, demonstrating the leadership to coach and motivate the team
• Able to understand and analyse commercial reports to drive business opportunities
• Able to identify key performance behaviours and competencies within the team
• Able to build strong working relationships with support office departments
• Strong communication skills
• Strong prioritising and organisational skills
• Values honesty and integrity in working relationships

Role Responsibilities

• Ensuring consistent product training and knowledge to provide unbiased customer advice
• Exceeding sales targets and the company acquisition target for N.dulge
• Assisting the Store Manager in managing payroll spend within budget through effective scheduling and people planning
• Managing stock file accuracy - adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
• Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
• Confidently analysing all available business reports to review weekly, monthly and yearly
• Assisting the Store Manager by supporting recruitment and retaining diverse teams that supports our 'customer first' experience
• Creating an inclusive, welcoming, and approachable environment for employees to thrive in
• Confidently delivering feedback and managing performance in line with Company processes
• Leading, motivating, and inspiring the team - be a role model!

Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK.