Assistant Manager - Edgeley

BoyleSports; Greater Manchester; On-site; GBP 21,000 - 30,000; Full time

Job summary

BoyleSports Edgeley is recruiting an Assistant Manager to support the Shop Manager and lead the retail team in delivering outstanding customer service and operational excellence. You will assist with opening and closing the shop, cash handling, and day-to-day supervision of the team to maintain high standards throughout the shift.

In this role you will act as a Brand Ambassador, welcome customers into the multi-channel betting journey, ensure compliance with procedures, and promote a positive,

Qualifications

• Proven ability to lead a team and inspire others.
• Excellent relationship-building with colleagues and customers.
• Trustworthy, with integrity and strong role-model behavior.
• Clear, effective communication and guidance to the team.
• Adaptable and capable of leading from the front.
• Strong problem-solving and creative thinking skills.
• High energy with commitment to personal and team development.
• Customer-service focused with a positive attitude.
• People-oriented and able to build rapport with customers.
• Interest in sporting events and betting industry to connect with customers.
• Ambitious and driven to progress within the company.

Responsibilities

• Lead the shop and team in the absence of the Shop Manager.
• Open and close the shop; manage cash procedures and time/attendance.
• Guide and supervise the Shop Team to ensure high standards.
• Promote brand and ensure customers experience a multi-channel journey.
• Provide outstanding customer service and adherence to procedures.
• Maintain shop presentation and adherence to social responsibility duties.

Skills

Team leadership

Stakeholder relationships

Integrity & ethics

Clear communication

Adaptability

Problem solving

Energy & development

Customer service

People-centric

Sporting industry interest

Brand promotion

Job description

Role Profile

Job Title: Assistant Manager

Function/Department: Retail

Reporting To: Shop Manager

Location: Edgeley

Role Purpose

You will be responsible and accountable for the shop and the team in the absence of the Shop Manager such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.

Key Responsibilities

• Support the Shop Manager with the day-to-day running of the shop and the shop team.
• In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for:
  • Opening and closing the shop
  • Managing and guiding the Shop Team
  • Cash management procedures
  • Managing and utilizing the company Time and Attendance system whilst ensuring adherence from the Shop Team with using the system
• Leading by example and drive your team to keep and maintain shop presentation standards.
• Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be improved and done better.
• Stay focused on the results of the Shop to help identify opportunities with the ability to get your team working to high standards together.
• Responsible for providing outstanding customer experience for customers.
• Educating and guiding your team to be able to deliver excellent customer service
• Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but are not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
• To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
• Ensure the Shop adheres to all operational procedures, including cash management and security procedures.
• Adhere to Social Responsibility duties.

Essential Skills and Experience

• Ability to confidently lead a team and inspire others
• Ability to build excellent working relationships with colleagues
• Operate with trust and integrity and be an excellent role model for others
• Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers)
• Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward
• Ability to problem solve and think creatively
• Energy and drive to constantly develop yourself and others
• Customer service focused
• An enthusiastic people person
• A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers
• Ambitious and driven to progress within the company
• To promote the company brand and be results focused get your team working to a high standard together

Desirable Skills and Experience

• 1 year Assistant Manager/Supervisor Retail experience.
• Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related