Assistant Manager - Derby East Street

BOYLE Sports; East Midlands; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading sports betting company in the East Midlands is seeking an Assistant Manager to aid the Shop Manager in overseeing daily operations. The role requires strong leadership and customer service skills to ensure a high-quality experience. Applicants should have a good interest in sports and the ability to lead and inspire a team effectively. Training is provided, making this an excellent position for someone looking to advance in the retail industry.

Qualifications

• Ability to confidently lead a team and inspire others.
• Excellent communicator providing clear guidance and feedback.
• Great interest in the sporting industry.

Responsibilities

• Support the Shop Manager with the day-to-day running of the shop.
• Provide outstanding customer experience.
• Ensure adherence to operational procedures.

Skills

Leadership

Customer service

Communication

Problem-solving

Team building

Adaptability

Energy and drive

Job description

Role Profile

Job Title: Assistant Manager

Function/Department: Retail

Reporting To: Shop Manager

Location: Derby East Street

Role Purpose And Key Responsibilities

Role Purpose:

As Assistant Manager you will be responsible and accountable for the shop and team in the absence of the Shop Manager. The day to day of the role will involve assisting the Shop Manager and team with the smooth running of the store ensuring high standards, accepting and paying out bets, and delivering excellent customer service. The role also includes the duty of opening and closing the business and, where necessary, managing the operations of the shop.

Key Responsibilities

• Support the Shop Manager with the day-to-day running of the shop and the shop team.
• In the absence of the Shop Manager, lead from the front in managing the operation and running of the shop and the shop team, including: opening and closing the shop; managing and guiding the shop team; cash management procedures; managing and utilizing the company Time and Attendance system to ensure adherence from the shop team; leading by example and driving your team to keep and maintain shop presentation standards; encouraging colleagues to share ideas to improve processes; staying focused on shop results and identifying opportunities to raise performance.
• Responsible for providing outstanding customer experience, educating and guiding your team to deliver excellent customer service, accepting bets accurately through all channels (betting terminals, in-shop transactions via EPOS system) in a timely manner.
• Act as a Brand Ambassador, introducing customers to the multi‑channel/digital journey.
• Ensure shop adheres to all operational procedures, including cash management and security procedures, and social responsibility duties.

Knowledge, Skills And Experience

Essential Skills and Experience

• Ability to confidently lead a team and inspire others
• Ability to build excellent working relationships with colleagues
• Act with trust and integrity and be an excellent role model
• Excellent communicator providing clear guidance and feedback to team members and customers
• Adaptable and able to lead from the front with new ideas
• Problem‑solving and creative thinking
• Energy and drive to develop yourself and others
• Customer service focused
• Enthusiastic people person
• Great interest in the sporting industry and ability to build rapport with customers
• Ambitious and driven to progress within the company; promote the company brand and be results focused, getting your team working to a high standard together

Desirable Skills And Experience

• 1 year Assistant Manager/Supervisor Retail experience
• Industry experience welcomed but not essential; full training provided to expand your knowledge base on all sport and betting related matters