Assistant Manager Counter Lead

The Estée Lauder Companies Inc.; Birmingham; On-site; GBP 21,000 - 27,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking a Counter Lead in Birmingham to support the brand in driving sales turnover and market share with a consumer-focused approach.

You will reflect a credible brand image, maximise sales through excellent service, and ensure retail standards across the store. You will be responsible for implementing local marketing initiatives, delivering the brand strategy, and maintaining high service levels while adhering to company procedures.

Qualifications

• Experience in a fast-paced retail and/or consumer facing environment.
• Commercial understanding and awareness of industry.
• Effective communication, organisation and prioritisation skills.

Responsibilities

• Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing).
• Review retail standards daily and maintain required standards.
• Ensure deliveries, stock movements and administration are completed within agreed Company timeframes.
• Minimise stock loss by following Company Security Policies and Procedures.
• Create and maintain a safe working environment for consumers and staff.
• Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
• Develop up-to-date product knowledge to ensure an industry-leading experience for consumers.

Skills

Retail experience

Customer service

Communication

Organisation

Prioritisation

Self-development

Job description

Description

The Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused.

They are accountable for achieving this by

reflecting a credible and professional Brand image to all internal and external consumers at all times

maximising sales through selling, providing excellent service and retail standards

contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines

Understand daily/weekly targets

Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.

Keep up to date with competitor activities and missed opportunities

Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image.

Deliver the Brand Strategy, ensuring the delivery of an effective local plan

Plan and implement local marketing & events initiatives, aligned to Retailer activity.

Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind⁃set and a surprise and delight culture

Be an Ambassador for the Brand ⁃ lead the way to ensure Brand values are represented and bought to life.

Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate

Use digital tools to ensure knowledge is kept up to date

Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.

Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs.

Operations

Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)

Review retail standards on a daily basis ensuring they are maintained to the required standard

Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes

Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk

Ensure all information requests are fulfilled accurately, within deadlines set

Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed

Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to

Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits.

Commerciality

Manage daily replenishment, taking appropriate action where necessary

Maximise sales performance by utilising all commercial reports before making commercial decisions

Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales

Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control

Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines

Identify trends and make suggestions to enhance product performance.

Qualifications

. Experience in a fast⁃paced retail and/or consumer facing environment Ability to drive self⁃development

Commercial understanding and awareness of industry

Effective communication, organisation and prioritisation skills