Assistant Manager - Catering & Hospitality

BaxterStorey UK; Chatham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A hospitality services provider is looking for a supervisor/assistant manager to support day-to-day operations, enhance client services, and provide stellar customer service. The ideal candidate will have supervisory experience in hospitality, excellent communication and team development skills, and a passion for food. This role requires a proactive approach to operations and customer feedback, all while maintaining high standards of service.

Benefits

Inclusive work environment

Opportunities for personal growth

Qualifications

• Experience as a supervisor or assistant manager within a hospitality environment.
• Ability to create a thriving and successful working environment.
• Demonstrated team development skills.

Responsibilities

• Support the day-to-day operations of the location.
• Provide prompt and efficient customer service.
• Monitor customer feedback and produce an action plan.

Skills

Supervisory skills

Communication skills

Delegation skills

Influencing skills

Team development skills

Passion for food and customer service

Job description

Job Description

• Supporting the day-to-day operations of the location, including recruiting and selecting employees that meet the needs of the location and BaxterStorey
• Assessing employee performance, recognising potential, and meeting their training needs as appropriate
• Supporting the General Manager in developing and evolving client services at the location, regularly making adjustments and improvements as needed
• Providing prompt and efficient customer service while consistently exceeding expectations
• Monitoring customer feedback and producing an action plan based on the results
• Ensuring all food is presented and served in line within BaxterStorey’s standards, using innovation in the method and style of presentation and food service
• Meeting statutory and company requirements in Health and Safety, Food Safety, and environmental legislation and procedures
• To consistently look at ways of maximising income through effective purchasing from nominated suppliers and creative merchandising

Qualifications

• Have experience in as a supervisor or assistant manager within a hospitality environment.
• Experience in creating a thriving and successful working environment
• Possess excellent supervisory and communication skills
• Good delegation and influencing skills
• Able to demonstrate team development skills
• Have the ability to display a real passion for food and customer service

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.