Assistant Manager, Carvela, Cheshire Oaks

Kurt Geiger; Ellesmere Port; On-site; GBP 25,000 - 35,000; Full time

Job summary

A fashion-forward footwear brand in Ellesmere Port is seeking a retail management professional to uphold high customer service standards and lead a team. The ideal candidate has previous retail management experience in a fashion brand, a proven ability to drive sales, and a passion for customer service. This role offers a competitive salary, a generous bonus structure, and numerous employee benefits including discounts on shoes each season.

Benefits

Competitive basic salary

Generous bonus structure

Pension scheme

Employee discounts

Gorgeous shoes each season

Qualifications

• Previous experience in retail management is essential.
• Background in a fashion-forward brand is preferred.
• Must be immaculately presented.

Responsibilities

• Ensure high customer service standards at all times.
• Manage and maintain staff scheduling and payroll budgets.
• Actively communicate and develop good relations with the team.

Skills

Retail management experience

Customer service ambassador

Drive sales and teamwork

Job description

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in‑house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

WE NEED YOU TO:

• Ensure customer service is of the highest standards at all times
• Be a role model for your team and with your own service standards
• Ensure all store and company sales targets, operations goals, policies and procedures are met and maintained
• Actively liaise, communicate and develop good relations with your team and Senior Management
• Maintain a high performance team through effective management of productivity, individual targets, employee relations and coaching on areas of development
• Manage and maintain staff scheduling and meet payroll budgets, remaining reactive to trading patterns
• Rota your team effectively and ensure optimum cover during peak trading periods
• Protect the Kurt Geiger brands and ensure all team members meet personal presentation standards
• Ensure your store maintains excellent visual presentation which is consistent with company guidelines

Qualifications

• Previous retail management experience
• Background with a fashion-forward footwear, accessory or fashion brand
• To be a customer service ambassador
• Proven ability to drive sales and team working to KPI’s
• To be immaculately presented and representative of our luxury/fashion forward brand in every way

Benefits

• Competitive basic salary
• Generous bonus structure
• Pension Scheme
• Gorgeous shoes each season
• Amazing employee discounts

Our Stores

The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand‑alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand‑alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism