Assistant Manager - Breckland Lodge

RedCat Pub Company; Attleborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A hospitality company in the UK is seeking a Manager on Duty to oversee operations and ensure exceptional guest service. The role requires strong leadership skills and a focus on maintaining high service standards. You will manage staff, ensure compliance with safety protocols, and actively engage with guests. This position offers competitive salary and opportunities for career growth.

Benefits

Competitive salary plus share of tips

25% discount on food, drinks, and rooms

Wellness programme

Financial wellbeing programme

Discounted staff meals during shifts

Qualifications

• Experience in a managerial role within the hospitality sector.
• Strong commercial awareness and ability to drive sales.
• Excellent communication skills.

Responsibilities

• Manage the day-to-day operations during shifts.
• Supervise and motivate staff for excellent service.
• Engage with guests and ensure their satisfaction.

Skills

Team Leadership

Guest Relations

Operational Oversight

Financial Awareness

Problem-Solving

Job description

Manager on Duty

Why join us?

• Competitive salary plus share of tips
• 25% discount on food, drinks, and rooms across all RedCat venues* (T&Cs apply)
• Excellent opportunities for career growth in a fast-paced, expanding company
• Financial wellbeing programme
• Employee recognition scheme
• Discounted staff meals during shifts
• 24/7 access to our training and development platform
• Wellness programme to support your health and wellbeing

About the Role

As an Assistant Manager, you are the on-shift leader, ensuring the venue runs smoothly and guests receive exceptional service from arrival to departure. You’ll oversee daily operations across both front and back of house, handling everything from guest feedback and staff coordination to safety checks and problem-solving.

You’ll lead by example—motivating your team, maintaining high service standards, and stepping in wherever needed to keep things running seamlessly. With a strong commercial awareness, you’ll help drive sales, control costs, and ensure compliance with RedCat’s operational procedures.

When you’re on duty, you’re the go-to person for both guests and staff, making quick, confident decisions that keep service flowing and everyone happy.

Key Responsibilities

• Operational Oversight – Manage the day-to-day running of the venue during your shift, ensuring smooth service across all areas.
• Team Leadership – Supervise, motivate, and support staff to deliver excellent guest experiences.
• Guest Relations – Be visible on the floor, engaging with guests, resolving issues, and ensuring satisfaction.
• Safety & Compliance – Carry out health, safety, and licensing checks, addressing any concerns promptly.
• Financial Awareness – Monitor sales, oversee cash handling, and control costs where possible.
• Communication – Act as the link between shifts, ensuring important information is passed on to relevant teams and managers.
• Problem-Solving – Respond quickly to operational challenges, keeping service disruption to a minimum.
• Standards & Presentation – Ensure the venue is clean, well-presented, and operating to RedCat’s brand standards at all times.

About RedCat

RedCat is bringing new life to pubs, inns, and boutique hotels across the UK. We invest in great venues, thoughtful design, and—most importantly—our people. As Manager on Duty, you’ll have the autonomy and support to make an impact on both the guest experience and the team’s success.

The RedCat Way

We lead with integrity, care, and respect. As Manager on Duty, you set the tone for your shift—supporting your team, delighting guests, and making sure every detail is taken care of. You’re the calm, capable presence that keeps everything moving.

INDMP