Assistant Manager - Bowling Leisure Centre

Flow Sports Personnel Ltd; Basingstoke; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic leisure service provider in Basingstoke seeks a motivated Assistant Manager to enhance customer and team experiences. This role includes coaching staff, ensuring safety, and hitting financial targets. Ideal candidates will have management experience in fast-paced environments, a passion for service, and a drive for success. Offers competitive salary, bonuses, and extensive benefits.

Benefits

Opportunity to earn monthly bonus

40-hour contract

28 days holiday

Free bowling/golf vouchers

Employee Assistance Programme

Well-being training

Qualifications

• Minimum of twelve months' management experience in a fast-paced, customer-facing environment.
• Passion for customer service and inspiring large teams.
• Willingness to work nights and weekends.

Responsibilities

• Coaching and mentoring the team on shift.
• Ensuring the centre is a safe and fun environment.
• Supporting the General Manager with back-of-house duties.

Skills

Management experience

Customer service

Team development

Job description

Are you a highly motivated and ambitious manager?

Are you looking for an employer that will invest in you and develop your career further?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further!

As an Assistant Manager for our client, you will be at the very centre of the customer and team experience, ensuring that your centre has the best standards and service in the industry.

The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre.

Within our clients fast‑paced, dynamic world, Assistant Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back‑of‑house duties, as well as running an exceptional operation front‑of‑house. You will be responsible for delivering financial targets and service standards.

Qualifications

• a minimum of twelve months' management experience in a fast‑paced, customer‑facing environment ideally within the leisure, hospitality, or retail industry
• be passionate about customer service
• evidence of inspiring and developing large teams
• be willing to work nights and weekends
• have ambition for success

Benefits and Compensation

• an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme
• 40‑hour contract, plus additional pay for any extra shifts you work
• the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target - paid half‑yearly
• 50% off food when you are working
• optional pension plan
• 28 days holiday
• earn additional days holiday with length of service, up to five days
• one in four weekends off
• ongoing training and development, with the opportunity to fast track your career
• free bowling / golf game vouchers every month
• 30% discount off food and drink for you and up to five friends
• access to our clients Employee Assistance Programme (EAP) for you and your family
• well-being training to support you in the workplace
• opportunity to join the healthcare cash plan
• financial long service awards
• a £15 donation to Barnardo's when you complete your induction
• enhanced maternity, paternity, adoption, and shared parental leave benefits
• flexible working, allowing you to have the perfect work life blend