Assistant Manager (6 Months Fixed Term Contract)

DFS; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading sofa retail specialist in the UK is looking for an enthusiastic Assistant Manager to inspire and support the retail team. You will lead the customer experience and assist in showroom operations. Ideal candidates should have previous leadership experience in retail and excellent communication skills. This position offers opportunities for progression and a supportive work environment.

Benefits

Retail Bonus Scheme

30% colleague discount

Generous holiday allowance

Enhanced maternity and paternity leave

Access to discounts from various retailers

Discounted gym and cinema memberships

Group pension scheme

Life assurance

Qualifications

• Experience in retail or commercial sales is preferable.
• Proven ability to motivate and inspire teams.
• Excellent interpersonal skills to connect with customers and stakeholders.

Responsibilities

• Support the team to achieve goals and targets.
• Deliver exceptional customer experience throughout the sales journey.
• Assist the Branch Manager in daily showroom operations.
• Drive a positive work environment through team engagement.

Skills

Excellent communication skills

Leadership experience

Adaptability

Commercial awareness

Job description

Our Assistant Managers bring an infectious enthusiasm to our retail environments which cascades throughout their teams. They coach, motivate, and inspire their colleagues to produce outstanding performance which is demonstrated through a customer experience second to none. A high attention to organisational detail is required for this role as our Assistant Managers will take responsibility for operational aspects of our teams such as rotas, appraisals, and stock management.

About DFS

DFS takes a whole lot of passion to be at the centre of what makes a house feel like home — and that’s just what we do at DFS. We’re the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969. We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills — so you can really ‘find your thing’.

Opportunity

DFS Group is proud to be an equal opportunities employer; celebrating diversity and committed to a culture of inclusion and belonging. We extend a warm welcome to everyone, embracing a variety of voices and perspectives. We strongly encourage applications from members of minority and under‑represented groups. Across the Group, we want to create an environment where everyone feels at home.

What you'll be doing

• Effectively and proactively support the team to achieve goals, targets and expectations through coaching and development.
• Lead by example in helping deliver exceptional customer experience by effective listening, questioning and supporting the customer throughout the entire journey from beginning to end.
• Assist the Branch Manager in the day‑to‑day running of the showroom.
• Share best practice amongst team members and drive a positive work environment.
• Act as an ambassador for our group values, using your positive influence to create a winning team where everyone feels welcome.
• Demonstrate passion for fantastic customer service and the ability to lead a team to mirror your high standards.

The role is for you if...

• You are adaptable, motivated and inspirational.
• You have excellent communication skills and can effortlessly connect with stakeholders of all levels.
• You have a good foundation of leadership experience from retail or commercial sales experience.
• You want a career with fantastic opportunities and progression.
• You like to work in a fun, friendly and rewarding environment.
• You care about our customers and want to deliver the best possible customer experience.
• You find it easy to engage with others from all backgrounds and can easily adapt your style depending on who you’re talking to.
• You have good commercial awareness and a play‑to‑win mentality.

DFS Benefits

• Retail Bonus Scheme – opportunity to earn bonus and uncapped commission every month.
• Progression and development opportunities to grow your skills.
• A huge 30% colleague discount and 15% friends & family discount across our Group (DFS, Sofology, Dwell).
• Generous holiday allowance – the more you’re with us, the more time you’ll get. Opportunity to purchase additional holidays each year.
• Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member.
• Access to a range of high street & online discounts from Sainsbury’s, ASOS, Currys PC World, IKEA, John Lewis and more.
• Discounted gym and cinema memberships to help you unwind.
• Group pension scheme.
• Group sharesave scheme.
• Life assurance & company sick pay.
• Full comprehensive training.
• Paid days to volunteer each year.

All roles are subject to satisfactory references, DBS check and the successful completion of an appropriate assessment.

Any offer is subject to references & DBS checks.