Assistant Manager - 40 Hours - Merrell

WOLVERINE; Tewkesbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global footwear company in Tewkesbury is looking for an Assistant Manager. The role requires motivating a team, delivering exceptional customer service, and supporting store management. Ideal candidates have experience in fast-paced retail environments and a passion for the brand. The position offers numerous growth opportunities and comprehensive training within a supportive work culture.

Benefits

Generous clothing allowance

Excellent training & development opportunities

Quarterly bonuses

60% off all merchandise

25 days holiday

Refer a Friend bonus scheme

Season Ticket Loan

Health Cash Plan benefit

Qualifications

• Previous experience in a fast-paced, customer-facing environment.
• Flexible schedule, availability for evenings and weekends.
• Experience in a supervisory role preferred.

Responsibilities

• Motivate and engage the team to promote brand values.
• Deliver outstanding customer service.
• Assist in driving sales and maintaining standards.
• Communicate effectively and maintain relationships.
• Generate innovative marketing ideas with the Store Manager.

Skills

Leadership experience

Customer service

Flexibility and adaptability

Ambition and motivation

Ability to manage multiple tasks

Education

High School diploma or equivalent

Job description

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories and a rock‑solid infrastructure, Wolverine Worldwide is dedicated to advancing brands such as Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty, and Wolverine. The company’s continued success is driven by its simple mission: to empower, engage, and inspire consumers – every step of the way. As an Assistant Manager, you are always on hand to resolve issues and identify fun and fresh ways of doing things, and you are loyal and passionate about your customers and your team. Partnering with your manager will give you the chance to make your mark on the store and with plenty of opportunities to grow within the company, this is an ideal role for someone looking to learn more about retail management and develop within the management team.

Key Responsibilities

• Be a role model - You'll motivate and engage your team to bring to life the brand values every day, always promoting an inclusive and positive working atmosphere which is underpinned with celebrating success.
• Deliver outstanding service to all customers, demonstrating role model behaviours for all the team.
• Assist in driving sales, commerciality and maintenance of standards, including compliance with established policies and procedures.
• Always communicate efficiently, both on the floor and behind the scenes. You will develop and maintain relationships across the business, with your customers and with community partners.
• Partner with the Store Manager to generate innovative and engaging marketing ideas.
• Take ownership over stock management and executing visual merchandising guidelines, contributing towards and delivering on store KPIs.
• As the product expert and knowledgeable trainer, you will educate your team and advise customers.
• Focus on fostering a supportive, productive and inclusive environment that promotes teamwork and accountability.
• Support the store management team in all aspects of running the store including opening and closing the store, cash-handling, stock control, merchandising and maintaining a clean and well-presented store, at all times.
• Creating amazing experiences for our customers through offering authentic customer service that will leave a lasting impression.
• Maintain compliance with company policies including health and safety regulations.
• Take ownership over stock management and executing visual merchandising guidelines, contributing towards and delivering on store KPIs.

Knowledge, Skills, and Abilities Required

• Previous experience working in a fast‑paced, customer‑facing environment
• Experience working in a customer‑facing role. Leadership or supervisory experience is preferred, but not essential
• Flexible and adaptable, you are comfortable working in a fast‑paced environment
• Flexible schedule and availability to work mornings, evenings, weekends and holidays
• Passion for our brands and brand lifestyles
• Self‑starter and ambitious – you are motivated to achieve and exceed store targets for your team and your store
• Ability to work under pressure and manage multiple tasks at once

Working Conditions

• Retail environment

US Candidates Only

• Performing duties consistent with the Company's AAP/EEO goals and policies
• High School diploma or equivalent

The Extras

• Generous clothing allowance
• Excellent training & development opportunities
• Quarterly bonuses
• 60% off all Sweaty Betty merchandise
• 25 days holiday (pro‑rated if working part‑time)
• Refer a Friend bonus scheme
• Season Ticket Loan
• Access to Retail Trust – advice & support tool
• Dedicated budget to attend fitness classes (per store)
• Access to Sample sales
• Health Cash Plan benefit with Medicash available to all Sweaty Betty UK Employees (Following successfully passing probation)
• Enhanced Family Leave policy

Our DEI Commitment

We are working to create a culture and team that represents our mission of empowerment. We want to celebrate our diversity, embody inclusion and create an equitable business. This means doing more and working harder to make the long‑lasting changes necessary. We care about our people, our community and world. We want to stand up for what we believe in and give our people a platform to use their voice. To actively listen and learn from what they have to say. This involves focusing on learning, development, and progression across the business. Being clear on the responsibilities we hold each other and to our community. It also means being committed to equal employment opportunities. Ensuring we consider ALL applicants for jobs and working harder to make our job advertising more inclusive. Our DEI mission is “to embed diversity, equity and inclusion at the heart of our business. To create a culture of belonging that empowers everyone to be their best authentic self. We commit to celebrating different perspectives and to continuously learning, developing and challenging ourselves and our partners.” We know we’re on a journey. And far from perfect. But we want to be a part of the solution to the problem. It might not be comfortable or straightforward. But if we weren’t up for doing the hard work and breaking the mould, we wouldn’t be Sweaty Betty. We are committed to working across our business and with our DEI committee & DEI Collective to be champions, allies and inclusive, always. Because when we say all, we mean it.