Assistant Manager

NHS; Wigan; On-site; GBP 27,000 - 31,000; Full time

Job summary

A healthcare organization in Wigan is seeking an individual to support the Deputy Hotel Services Manager. Responsibilities include maintaining service standards and effective communication with stakeholders. Candidates should possess supervisory experience and knowledge of HR policies. This role offers a starting salary between £27,485 to £30,162 per year, with options for flexible working patterns.

Qualifications

• Previous experience in dealing with a large workforce.
• Supervisory or first line management experience.
• Knowledge of HR policies and processes.

Responsibilities

• Control and monitor staff allocation and utilisation.
• Communicate daily with service users.
• Ensure consistent application of HR policies and procedures.

Skills

People & Risk Management

Ability to Cascade Train

Extensive I.T knowledge

Ability to support staff in achieving Change Management

Education

NVQ Level 3, A Level or equivalent

Computer literate with knowledge of Microsoft packages

Job description

Job Summary

To assist the Deputy Hotel Services Manager to ensure that the expectations of service users are met, through setting of service standards and maintaining up to date specifications of service for Patients, Staff, Visitors and Contractors.

Acknowledge all stakeholders and act upon individual needs in a polite, courteous and positive manner, liaising with matrons, ward and departmental staff when and where necessary.

Work with the Trust in implementing any service changes that are required, acting in the best interest of the patients and the Trust.

Action work on their own initiative and without direct supervision, and address queries that would otherwise have to be handed to the Deputy Hotel Services Manager, in their absence.

Communicate with service users in a manner that is consistent to their level of understanding, culture, background and preferred way of communicating.

Be proactive in the interrogation of data relating to the Patient Flow system and carry out remedial actions where necessary.

Please note that this vacancy may close early if a sufficient number of applications are received. We encourage interested candidates to apply promptly to avoid disappointment.

About us

Choose Well - Choose WWL.

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that "happy staff, makes for happy patients". We have a recognised track record in staff engagement and living our values.

People at the Heart

Listen and Involve

Kind and Respectful

ONE Team

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. We are seeking to recruit people who share our values and beliefs.

At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information available by contacting [e-mail] where you can also ask about how to access vaccinations.

Pay Scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Job locations

Royal Albert Edward Infirmary, Wigan Lane, Wigan, WN1 2NN

Job Responsibilities

Planning and Organisational Duties

Control and monitor staff allocation and utilisation with an emphasis on cost pressure reduction.

Apply and monitor compliance with the Trust Risk Management Strategy.

Undertake Risk Assessments and investigations and initiate appropriate action where necessary.

Provide details to the Hotel Services Manager of service implications arising from developments being undertaken by Trust.

Maintain effective written and verbal communications and attend relevant meetings with a wide range of service users to provide advice on service provision.

Report on departmental development needs.

Cascade all relevant information to staff, e.g. Team Brief, e‑mandatory training etc.

Work flexibly with the other staff to maintain an efficient service, especially in times of absence i.e. annual leave and sickness absence.

Communications and Key Working Relationships

Ensure all staff respect the dignity of patients, visitors and other staff and recognise and respond appropriately to any cultural or diversity issues.

Communicate daily with service users, ensuring the department is maintaining standards and professionalism.

Responsibility for Finance

Take appropriate actions as instructed to ensure the achievement of a balanced budget.

Work with the Deputy Hotel Services Manager & Hotel Services Manager in gaining best value from the budget, looking at alternative, innovative models of products and services.

Ensure the efficient stock management of materials and products used within all service areas.

Ensure staff adopt and apply all agreed security measures relating to staff, material stocks, and premises.

Ensure compliance of the Trusts Fraud, Corruption & Bribery Policy and any Statutory requirements.

Complete regular inspections and audits of Timesheets, Annual Leave Cards and Healthroster, reporting any concerns to both Hotel Services Manager & Deputy Hotel Services Manager.

Responsibility for Human Resources

Ensure consistent application of HR policies and procedures.

Monitor staff sickness absence and undertake Return to Work interviews and counselling as appropriate.

Ensure all staff can participate in an annual Trust IPR/KSF review and have an agreed Personal Development Plan.

Responsibility for Health & Safety

Responsible for ensuring their own safety at work.

Report any equipment defects.

Ensure compliance with Trust and Local procedures.

Inspecting and updating any departmental Risk Assessments annually, or when the risk changes, whichever is soonest.

Inspecting and updating any Local Policies and SOPs annually, or when there are significant changes, whichever is soonest.

Ensure staff carry out their duties in a manner that does not put themselves or others at risk.

Ensure that any risks or incidents identified are recorded on the Trust Datix system.

Respond in a timely manner when acting as an investigator of incidents or risks through the Datix system.

To support the Deputy Hotel Services Manager in always ensuring that the service is prepared and able to respond to Major Incidents in line with operational procedures.

Compliance with the Health & Safety at Work Act 1974

The post holder is required to fulfil a proactive role towards the management of risk in all their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.

Responsibility for Teaching

Participate in the development and performance of training programmes to meet the needs of staff and the services provided, including the monitoring and maintenance of compliance levels of e‑mandatory training.

Undertake and maintain Cascade Trainer status for Basic Life Safety, Gas Safety, Moving & Handling and any other that is deemed necessary.

Provide training to the pre‑specified standard for all portering staff.

Work Circumstances & On-Call

Flexible to provide cover on various shifts, across various sites.

Standard Duties & Responsibilities

The Trust operates a No Smoking Policy.

All Wrightington Wigan and Leigh NHS Foundation Trust staff employed within Clinical Environments and have contact with children, vulnerable adults, service users and their families must familiarise themselves, be aware of their responsibilities and adhere to Local Safeguarding Childrens Board, Local Safeguarding Adult Board and WWL Procedures for Safeguarding and Protecting Children which are available on the Trust Policy Library.

In accordance with Part 7 of the Immigration Act 2016, employees who are required to interact regularly with the public, both face to face, and by telephone, are required to be able to speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.

Compliance with the Data Protection Act 1998 and Information Governance the postholder is not entitled to use for their own benefit or gain, or to divulge to any persons, firm or other organisation whatsoever, any confidential information belonging to the Trust or relating to the Trust's affairs or dealings which may come to their knowledge during employment.

Compliance with the Health & Social Care Act 2008 Code of Practice on the Prevention and Control of Infections and related guidance the post holder is required to fulfil a proactive role towards the reduction and management of healthcare related infection in all of their actions. This entails compliance with Trust Infection Prevention and Control policy and related Standard Operating Procedure (SOPs); along with risk assessment of all situations as staff have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Staff must be fully compliant with Trust Infection prevention and Control eLearning policy.

All applicants to any post within the Trust are required to declare any involvement either directly or indirectly with any firm, company, relevant person or organisation which has any interest with the Trust, the services provided by the Trust or any element of patient care. Failure to do so may result in an employment application being rejected, or if it is discovered after appointment the omission of such information could lead to dismissal. This includes any form of private practice relating to medical care.

Compliance with Trust Policies and Procedures including the Code of Conduct.

Compliance with Standing Financial Instructions (SFIs) The SFIs identify the financial responsibilities which apply to everyone working for the Foundation Trust and its constituent organisations including trading units. Failure to comply with Standing Financial Instructions can in certain circumstances be regarded as a disciplinary matter that could result in dismissal. Compliance with the SFIs is monitored by the Finance Department and post holders are therefore required to understand their responsibilities outlined within this document and ensure compliance with its instructions.

Responsibility for all records (including patient health, financial, personal and administrative) that they gather or use as part of their work within the trust. The records may be paper, electronic, microfiche, audio or videotapes, x‑ray images.

Any other duties appropriate to the grade. The range of duties and responsibilities outlined above are indicative only and are intended to give a broad flavour of the range and type of duties that will be allocated. They are subject to modification in the light of changing service demands and the development requirements of the post holder.

Person Specification

Qualifications (Essential)

• NVQ Level 3, A Level or equivalent demonstrable experience.
• Computer literate with knowledge of Microsoft packages.

Qualifications (Desirable)

• Health and Safety related qualification.

Knowledge & Experience (Essential)

• Previous experience in dealing with a large workforce.
• Previous experience in dealing with patients and public.
• Supervisory or first line management experience.
• Knowledge of HR policies and processes.

Knowledge & Experience (Desirable)

• Organisational Management Skills.
• Knowledge of the Risk Assessment processes.
• Basic Health & Safety knowledge.
• Supervision or Management experience in a healthcare setting.
• Budget Control knowledge.
• Knowledge of the NHS Polices and Working procedures.

Skills (Essential)

• People & Risk Management.
• Ability to Cascade Train.
• Extensive I.T knowledge.
• Ability to support staff in achieving Change Management.

Skills (Desirable)

• Knowledge of Change Management.
• Diary Management.

Additional (Essential)

• Available to work unsocial hours occasionally.
• Cross-Site availability.

Additional (Desirable)

• Familiarisation of WWL sites and the Departments within it.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust

Royal Albert Edward Infirmary

Wigan Lane

Wigan

WN1 2NN

Employer's website

http://www.wwl.nhs.uk/