Assistant Manager

B&M Care; Welwyn Garden City; On-site; GBP 40,000 - 60,000; Full time

Job summary

A family-run care home group is seeking an experienced Assistant Manager to lead the day-to-day operations at their Welwyn Garden City home. The Assistant Manager will support the Home Manager, ensuring compliance, staff supervision, and a person-centred approach to care. Candidates should possess excellent communication and leadership skills, alongside a passion for resident wellbeing. This role comes with competitive pay and opportunities for continued professional development.

Benefits

Competitive rates of pay

Flexible working

Free uniform

Wellbeing Support Line

Long Service Awards

Training and Leadership Pathway Programme

Ongoing support & career development

Pension scheme

Qualifications

• Excellent communication skills, including professional correspondence.
• Strong leadership, confident and positive role model.
• Effective organizational skills and time management.

Responsibilities

• Assist Managers in running the home efficiently.
• Supervise staff and model best practices.
• Maintain high operational standards in line with regulations.

Skills

Excellent communication skills

Strong leadership qualities

Effective time management

Flexibility and resilience

Passion for person-centred care

Motivational leadership approach

Education

Full, clean UK driving licence

Working towards NVQ Level 5 / RMA

Job description

Overview

Assistant Manager | St Andrews Care Home | Welwyn Garden City 🌹

40 Hours Per Week | Competitive Salary (discussed at interview)

At B&M Care, great care starts with great people.

For over 50 years, our family-run group has built award-winning homes defined by Commitment, Connection and Compassion – our Three C’s.

This role supports the Home Manager and Deputy Manager in the day-to-day leadership of the home. In their absence, the Assistant Manager will deputise and take responsibility for maintaining safe, compliant, person-centred operations. A designated duty of this post is Occupational Health and Safety Officer for the home, working in line with the B&M Care Rose Model of Dementia Care.

Benefits

• Competitive rates of pay
• Flexible working within a supportive environment
• Free uniform
• Wellbeing Support Line via Wisdom Wellbeing
• Long Service Awards
• B&M Care’s Golden Rose Staff Recognition Awards
• Industry-envied training and Leadership Pathway Programme
• Ongoing support & career development
• Pension scheme

Main Responsibilities

• Assist the Manager and Deputy Manager in the efficient, caring and compliant running of the home
• Supervise staff and provide clear on-shift leadership
• Work directly within the care team each day, modelling best practice
• Uphold B&M Care’s values of Commitment, Connection and Compassion across all interactions
• Encourage and support staff to demonstrate these values within their own practice
• Carry out duties under the direction of the Home Manager or their appointed representative
• Must be within commutable distance within Welwyn Garden City

Duties of the Manager / Deputy Manager to be assumed by the Assistant Manager in their absence :

• Ensure provision of therapeutic support to meet residents’ emotional, spiritual, physical, mental and religious needs
• Maintain high operational standards in line with Proprietors, Local Authority, Social Services and Fire Safety requirements
• Assist with the design, delivery and ongoing maintenance of appropriate staff training
• Manage the medication system : ordering, recording, administering and disposal
• Maintain adequate staffing levels and appropriate staff mix
• Purchase food and oversee the preparation of nutritious, balanced meals suitable for older adults
• Manage residents’ financial accounts and complete basic bookkeeping
• Ensure monthly invoices and returns are submitted to Head Office
• Ensure statutory records are kept in line with Local Authority, Health Authority and legal requirements
• Oversee and supervise cleaning and housekeeping to maintain high hygiene standards
• Support occupancy by ensuring the home’s reputation is upheld and admissions are well-managed
• Lead on fire prevention procedures, equipment checks and staff training in emergency evacuation
• Maintain confidentiality at all times
• Liaise with GPs, nurses and allied professionals
• Oversee laundry processes to maintain high personal and home cleanliness standards
• Promote a warm, positive atmosphere where residents and staff feel valued
• Monitor and manage income and expenditure within budget
• Participate in pre-admission assessments for prospective residents
• Attend out-of-hours call-outs as part of planned and ad hoc support for the home

What You'll Bring

Essential

• Excellent communication skills, including the ability to draft clear, professional correspondence
• Strong leadership qualities — confident, positive and a role model for others
• Effective time management and organisational skills
• Flexibility and resilience under pressure
• Passion for person-centred care and resident wellbeing
• Ability to identify and nurture staff strengths
• Motivational, encouraging leadership approach
• Professional attitude with strong business awareness
• Full, clean UK driving licence

Desirable

• Desire to grow and develop within the role
• Working towards or considering NVQ Level 5 / RMA / equivalent management qualification