Assistant Manager

Harrods; Ulverston; On-site; GBP 40,000 - 60,000; Full time

Job summary

A renowned luxury retailer in the United Kingdom seeks an Assistant Manager for its H beauty team in Lakeside. You will lead a talented team, ensuring an exceptional customer experience and operational excellence. With a strong retail management background, you'll inspire your colleagues and collaborate on projects to elevate our brand. Competitive package including holidays, discounts, and pension scheme offered.

Benefits

22 days’ holiday

Birthday off

Double time on Bank Holidays

Up to 33% Harrods discount

Pension scheme

Qualifications

• Proven track record of leading large teams.
• Strong communication skills for feedback and collaboration.
• Experience in a retail management role, preferable in beauty.

Responsibilities

• Inspire and build an exceptional team.
• Achieve business vision in the beauty world.
• Coordinate and manage exciting projects with Sales Manager.

Skills

Retail management background

Relationship management

Operational process adherence

Creative product presentation

Self-awareness

Job description

We're currently looking for an Assistant Manager to join our welcoming and close‑knit H beauty team in Lakeside. Harrods is bringing more magic, innovation, and theatre to the beauty market through our H beauty standalone stores across the UK. H beauty is not a normal beauty hall; it features a champagne bar, blow‑dry bar, interactive playtables to try on the latest products, a Harrods gift shop, and a big pink bear for Instagram pictures. We focus on the experience our customers have when they walk through our doors.

About the Role

As an exceptional leader, you will be responsible for building an exceptional team and for achieving and delivering our Business vision of the "Art of the Possible" in the beauty world. You’ll inspire your team to take pride in operational processes, visual standards and back‑of‑house procedures. Being a relationship‑led leader, you will spot talent, bring in the right people, and develop them into future managers. You will also collaborate with the Sales Manager and other business functions to coordinate and manage exciting projects.

• Be a relationship‑led manager who enjoys being on the floor with your colleagues, helping your team to be their best.
• Be resilient – actively seek constructive feedback for continuous improvement from store stakeholders.
• Be self‑aware and comfortable operating in ambiguity; this is a new concept we’re evolving around.
• Have an appreciation of and adherence to operational and safety standards.
• Be experienced in creative presentation of products or services.

You will have a strong retail management background (beauty industry experience is desirable but not essential) and a proven track record of leading large teams. You will be a relationship‑led leader, ensuring all colleagues feel valued, included, and that they help your team to be their best. Communication doesn’t stop with your team; you will actively seek constructive feedback for continuous improvement from your business stakeholders.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. We believe in the potential for growth and value individual strengths. If you can demonstrate the majority of the skills and strong experience to thrive in this role, we encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of a culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. To learn more about our people and culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.

In return, you’ll enjoy a package that includes 22 days’ holiday, your birthday off, double time on Bank Holidays, up to 33% Harrods discount (including our restaurants), and joining our pension scheme.