Assistant Manager

Halfords; Torquay; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive service provider in Torquay is seeking an Assistant Manager to join their team. In this role, you will support the Centre Manager and work alongside technicians to enhance customer experience and drive business success. The ideal candidate is passionate about customer management and has a mechanical background. Attractive salary and comprehensive benefits included, such as annual leave and bonuses.

Benefits

5.6 weeks’ annual leave

Up to 50% off garage bills

Discounts on groceries and shopping

Financial planning support

Health Cash Plan

Qualifications

• Proven experience in customer management and driving satisfaction.
• Experience coaching or training colleagues on-the-job.
• Technical or mechanical background is preferred.

Responsibilities

• Support the Centre Manager in daily operations.
• Work alongside the team in the workshop to assist with tasks.
• Drive business performance and enhance customer experience.

Skills

Customer satisfaction management

Coaching and training

Mechanical ability

Health and Safety compliance

Communication skills

IT proficiency

Time management

Job description

This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment, where you’ll play a pivotal role in driving the centres success.

Ready for the next step in management with the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme!

As an Assistant Manager, you’ll work alongside the Centre Manager, to provide productive management and leadership, driving profitability, with firm focus on the customers journey. Ideally you will have had previous hands‑on experience as a mechanic as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service.

If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long‑term career with excellent progression and training schemes, this really could be the perfect opportunity for you, don’t delay apply today!

• Up to £35,264 per annum
• Average uncapped bonus of £7,100 per year (with potential to earn more)
• 5 days a week
• Earn extra with our refer a friend scheme – T&C’s Apply.

Benefits Include

5.6 weeks’ annual leave

Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores

Discounts on everything from groceries, shopping, insurance, days out, restaurants and more

Family & Friends Discount Events

Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme

Financial planning support via Wagestream - access up to 30% of your salary in advance

GP Access, 364 days a year, 24 hours a day

Join the Share save scheme with a 20% discount on shares

Health Cash Plan – to access wellbeing services and claim back healthcare costs

Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.

Skills and experience

Experience / Ability to deliver high customer satisfaction and experience through effect management

Experience / Ability to deliver coaching / training in moment to colleagues

Technical / Mechanical ability or experience

Experience of meeting compliance standards across Health and Safety

Excellent communication skills, verbally and written

IT Proficient, with the willingness to learn in‑house systems

Good time management

A current valid driving licence

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.