Assistant Manager

ASK Italian Restaurants Limited; Swansea; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

50% off at ASK Italian and Zizzi

Free meals on shift

28 days paid holiday

Pension contributions

Early wage access

Discounts on lifestyle brands

Community volunteering

Job summary

ASK Italian Restaurants Limited is looking for an Assistant Manager to lead front-of-house operations in Swansea and to motivate a team while upholding high service standards. The role focuses on guest experience, staff coaching and smooth shift execution.

We offer a starting salary from £35,311 per annum including benefits, with comprehensive training through our Journey programme, generous discounts, free meals on shift, 28 days paid holiday pro-rata, pension contributions and additional

Qualifications

• Experience leading a team in a hospitality or restaurant setting.
• Strong customer service and guest relations skills.
• Ability to manage busy service periods with composure.
• Committed to training and developing team members.

Responsibilities

• Lead front-of-house operations and service standards.
• Support and coach the team to deliver excellent guest experiences.
• Help drive sales, upsell and ensure smooth shift handovers.
• Ensure compliance with health, safety and cleanliness policies.

Skills

People Management

Hospitality

Customer Service

Team Leadership

Job description

Role: Assistant Manager / Assistant Restaurant Manager / Assistant Hospitality Manager

Pay: Starting salary from £35,311 pa, including benefits.

Salary breakdown:

Starting from £31,811 pa, plus £1.50 per hr tronc average

Flexible working opportunities available.

At ASK Italian, our people are the heart of our restaurants. ASK Factor is our philosophy, who we are, and showcases our inclusive and full-hearted personality. We're a diverse group of individuals, brought together by our shared passion for delivering excellent food and service.

We support everyone in their own journey, and value each person's unique background and experience to create our incredible ASK Italian teams!

We live and breathe the ASK Factor and use its core values to guide everything we do:

• Heartfelt: We love what we do and believe in what we say.
• Respectful: We care about how we make people feel and our impact on the world around us.
• Generous: We'll go that extra mile to make a difference.
• Spirited: We're determined, always moving forward to be the best we can be.

As an Assistant Manager at ASK Italian, you'll receive:

• Comprehensive Training: Full training and career development opportunities available through our award-winning Journey programme.
• Generous Discounts: 50% off at ASK Italian and Zizzi restaurants, including drinks.
• Free Meals: Enjoy complimentary meals on shift, with access to a discounted menu.
• Inclusive Dress Code Policy: Part dress code provided, including shoes.
• Paid Holidays: 28 days paid holiday, pro-rata.
• Pension Contributions
• Christmas Day Off: Our restaurants are closed, giving you the freedom to celebrate as you choose.
• Employee Hub: Access to our online platform where you can manage your schedule, request holidays, and access various benefits, including:
• Early wage access through Stream
• Well-being and GP support for you and your family
• Discounts on lifestyle brands, including gyms, cinemas, and travel
• Community Volunteering: 1 paid day per year to volunteer in your local food bank.
• A Welcoming Team Environment: Be part of a team that values collaboration, inclusivity, and mutual respect. Create memorable experiences and make friends for life.

What We Ask of You: As an ASK Italian Assistant Manager, we value:

• Passion: A love for people, diverse cultures, food, and all things Italian, with a passion for growing sales and leading a fantastic team.
• Hospitality: A welcoming attitude, making every customer and Team Member feel at home.
• Teamwork: The ability to lead a team and work well in a fast-paced environment, with attention to detail and a commitment to excellent food, service, standards and team development.
• Behaviour: The desire to lead and work collaboratively with the General Manager and team, with a passion for delivering consistently high standards across all areas of the restaurant, demonstrating empathy, respect, and a dedication to delivering exceptional food and service to all customers.

Join Us: At ASK Italian

we embrace diversity and inclusivity wholeheartedly. We invite individuals from all backgrounds to join our vibrant team and play a role in our shared achievements. If you're ready to thrive in a dynamic and supportive workplace, we'd love to welcome you aboard!