Assistant Manager

Frasersgroup; Sheffield; On-site; GBP 32,000 - 42,000; Full time

Job summary

Everlast Gyms in the United Kingdom is seeking an Assistant General Manager to drive commercial and operational performance, ensuring a best-in-class member experience. You will lead a motivated team, coach staff and deliver exceptional service while achieving business objectives.

You will manage revenue streams, monitor KPIs and support health and safety standards, with a focus on member engagement and continuing improvement.

Qualifications

• Previous leadership experience within fitness, leisure, hospitality or retail.
• Strong track record of leading teams and delivering business results.
• Excellent communication and interpersonal skills.
• Commercial awareness with the ability to influence performance.
• Passion for delivering exceptional customer experiences.
• Flexible approach to working patterns, including evenings, weekends and Bank Holidays.

Responsibilities

• Support the overall commercial and operational performance of the club.
• Drive revenue streams including memberships, Personal Training and secondary spend.
• Develop a motivated team that consistently delivers outstanding service.
• Maintain high operational standards and safety across the club.
• Support local marketing activity and member growth initiatives.
• Deliver Everlast's member journey programmes and initiatives.

Skills

Leadership experience

Team leadership

Communication skills

Commercial awareness

Customer experience focus

Flexible working patterns

Education

Level 2 Fitness Qualification

Job description

The Role

As Assistant General Manager, you'll support the overall commercial and operational performance of the club, helping to create a best-in-class experience for members while delivering key business objectives.

You'll be responsible for driving results, maintaining high operational standards and developing a motivated team that consistently delivers outstanding service.

Leadership & People Development

• Coach, motivate and develop colleagues to achieve their full potential
• Support recruitment, onboarding and retention of top talent
• Deliver regular performance conversations and feedback
• Help create a positive, energetic and high-performing team culture
• Lead by example, demonstrating professionalism and accountability

Commercial Performance

• Support delivery of all revenue streams including memberships, Personal Training and secondary spend
• Drive sales performance through effective member engagement and conversion
• Monitor and improve club KPIs and business performance metrics
• Support local marketing activity and member growth initiatives
• Identify opportunities to improve profitability and operational efficiency

Member Experience

• Create an exceptional experience for every member, every visit
• Build a welcoming and inclusive club environment
• Resolve member queries and concerns with professionalism and urgency
• Drive member retention through exceptional service standards
• Ensure delivery of Everlast's member journey programmes and initiatives

Operational Excellence

• Support the day-to-day running of the club
• Ensure company processes, standards and initiatives are delivered effectively
• Maintain exceptional standards of cleanliness, presentation and safety
• Ensure compliance with company policies and procedures
• Support Health & Safety compliance, risk management and pool plant operations where applicable

Adaptability & Accountability

• Take ownership of challenges and deliver practical solutions
• Respond positively to change and support colleagues through it
• Maintain high standards, even in a fast-paced environment
• Act as a role model for professionalism, resilience and continuous improvement

What We're Looking For

Essential

• Previous leadership experience within fitness, leisure, hospitality or retail
• Strong track record of leading teams and delivering business results
• Excellent communication and interpersonal skills
• Commercial awareness with the ability to influence performance
• Passion for delivering exceptional customer experiences
• Flexible approach to working patterns, including evenings, weekends and Bank Holidays

Desirable

• Level 2 Fitness Qualification
• Experience working within a gym, health club or leisure environment
• Knowledge of membership sales, retention and fitness operations
• Pool plant and Health & Safety experience

Everlast Gyms is part of Frasers Group, one of the UK's most ambitious retail and fitness businesses.

We're committed to creating market-leading fitness experiences, investing in our people and building high-performing teams that deliver outstanding results. If you're passionate about leadership, customer experience and developing your career within a growing fitness brand, we'd love to hear from you.

To succeed with us, you'll embody our principles:

• Think Without Limits
  Challenge the status quo, embrace opportunity and bring others with you.
• Own It and Back Yourself
  Take responsibility, drive results and make things happen.
• Be Relevant
  Create meaningful experiences for our members, colleagues and communities.