Assistant Manager

Zizzi; Rushden; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Free meals on shift

50% off food and drinks

Job summary

Zizzi in the United Kingdom is seeking an Assistant Manager to lead the floor, manage shifts and inspire the team during busy service. Working closely with the General Manager, you'll balance dine-in service with food and safety standards, and set the stage for a future GM role.

If you have hands-on leadership, experience in high-volume venues, and a passion for delivering memorable guest experiences, this role offers clear development paths, shift planning, coaching, and performance monitoring.

Qualifications

• Experience leading teams in a high-volume, fast-paced hospitality environment.
• Ability to coach and develop staff to deliver exceptional guest experiences.
• Strong focus on maintaining brand standards and service quality.
• Proven track record of driving performance and KPIs.
• Hands-on, proactive leadership style with a customer-centric mindset.

Responsibilities

• Step up as the manager in charge in the GM’s absence, running seamless shifts and bringing our brand values to life.
• Live and breathe the customer journey, coaching your front of house team to deliver standout, 'feel-good' hospitality every day.
• Support team development by giving constructive feedback, building confidence, and keeping team spirit high.
• Take full ownership of the restaurant's 'curb appeal', keeping standards and safety spot on.
• Work with the GM to monitor performance, manage the financials, and track service metrics to be 'better than yesterday'.

Skills

Leadership

People management

Customer service

Coaching

Brand standards

Job description

Our Story

It started in Chiswick with one oven and a big dream. 26 years later, we’re still doing things our way: serving fresh pasta, bubbly pizza crusts, and food that makes you go \"oooooo\". We don’t do \"safe\" or \"samey\". We bring people together in modern rustic restaurants to make every occasion standout.

About the role

As an Assistant Manager, you are a key driver of our restaurant’s success. Partnering closely with the General Manager, you will step up to lead the floor, manage shifts, and keep our team inspired during high-volume rushes. This is a hands-on leadership role where you’ll balance a buzzing dine-in, whilst keeping a sharp eye on food and service standards. If you have the drive to step up and a passion for hospitality, we’ll give you the platform to become a future GM.

What you’ll be doing

• Step up as the manager in charge in the GM’s absence, running seamless shifts and bringing our brand values to life.
• Live and breathe the customer journey, coaching your front of house team to deliver standout, \"feel-good\" hospitality every day.
• Support team development by giving constructive feedback, building confidence, and keeping team spirit high.
• Take full ownership of the restaurant's \"curb appeal\", keeping standards and safety spot on.
• Work with the GM to monitor performance, manage the financials, and track service metrics to be \"better than yesterday\".

What’s in it for you

• Clear internal pathways and structured development to fast-track your career to General Manager.
• Access your earned wages whenever you need them before payday with Stream.
• Free meals on shift and 50% off food and drinks at Zizzi outside of work.
• 24/7 Virtual GP and Employee Assistance Program.
• Big discounts on travel, cinema, and top brands.
• Flexible hours, 45 hour contract

What we are looking for

• Experience as an Assistant Manager, Duty Manager, or Shift Leader in a high-volume, fast-paced environment
• Examples of coaching teams to create unforgettable guest experiences.
• An obsession for maintaining high brand standards
• Examples of delivering business growth and meeting KPIs.
• A strong results-focused mindset with a keen interest in business results

Why you’ll fit right in

We are a Times Top 500 Employer because we celebrate our differences and enjoy the everyday. If you’ve got the drive to make it happen and want to take the next step in your management career.