Assistant Manager

IN 'n' Out Autocentres; Otley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading vehicle servicing company in Otley is offering an Assistant Manager role. The position involves managing quick fit operations, coaching the team, and assisting with daily sales and customer service. Candidates should have a Level 3 Technician or MOT Tester qualification and hands-on workshop experience. The company fosters a fast-paced environment with opportunities for career development and a strong focus on customer satisfaction.

Benefits

Company pension

Cycle to work scheme

Employee discount

Free parking

Life insurance

On-site parking

Referral programme

Qualifications

• Previous qualification as a Level 3 Technician or MOT Tester required.
• Hands-on workshop experience is essential.
• Strong communication and customer service skills are crucial.

Responsibilities

• Manage and lead quick fit operations to ensure efficiency and profitability.
• Coach and motivate the centre team to foster high performance.
• Assist the Centre Manager with daily sales and customer service activities.
• Apply technical expertise in vehicle servicing, MOTs, and repairs.

Skills

Strong communication skills

Customer service skills

Technical expertise in vehicle servicing

Education

Qualification as a Level 3 Technician or MOT Tester

Job description

In’N’Out Autocentres are experts in vehicle servicing, MOT's & repairs. Established in 2008, we now have 30 autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. We are 100% committed to customer satisfaction and are proud to be a Which? Trusted Trader.

Assistant Managers, alongside our Centre Managers, are key to providing effective management and leadership of our quick fit operations, driving profitability, maximising productivity and coaching and motivating the centre team. Ideally previously qualified as a Level 3 Technician and/or MOT Tester, you will need to have previous hands‑on experience as you will be dividing your time between the workshop, working alongside the team, and assisting the Centre Manager with daily sales and customer service.

Our customers are at the heart of everything we do; we constantly strive to exceed our customers’ expectations, providing quality, value, convenience and above all exceptional levels of customer care. Your customer relations skills will be a vital component of our offering, ensuring that we always delight our customers whilst building long‑term relationships based on trust and integrity.

About the role: If you possess a strong desire to help drive business performance and improvement, are passionate about customer relations, have excellent communication skills and are looking for a long term career move to an expanding business, this could be the ideal opportunity for you.

All of our colleagues can look forward to a fast paced and varied working environment with training, development and CPD opportunities to succeed and build their career with us.

Responsibilities:

• Manage and lead quick fit operations, ensuring efficiency and profitability.
• Coach and motivate the centre team, fostering a high‑performance culture.
• Assist the Centre Manager with daily sales and customer service activities.
• Apply technical expertise in vehicle servicing, MOTs, and repairs.

Qualifications:

• Previous qualification as a Level 3 Technician or MOT Tester.
• Hands‑on workshop experience.
• Strong communication and customer service skills.

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Life insurance
• On‑site parking
• Referral programme

Supplemental pay types:

• Bonus scheme
• Performance bonus