Assistant Manager

Halfords; Nottingham; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading automotive service provider in Nottingham is seeking an Assistant Manager. In this role, you'll support the Centre Manager, driving profitability and enhancing the customer journey. Strong technical knowledge, customer service skills, and a relevant qualification are essential. This position offers an attractive salary of up to £34,000 with an average bonus potential of £7,100 per year, along with various benefits including discounts and financial support.

Benefits

5.6 weeks annual leave

Up to 50% off garage bills

Discounts on groceries and shopping

Health Cash Plan

Pension Scheme & Life Assurance

Hybrid training opportunities

Qualifications

• Experience in effective management and leadership.
• Strong mechanical knowledge supported by formal qualifications.
• Ability to maintain compliance with Health & Safety standards.

Responsibilities

• Deliver high levels of customer satisfaction.
• Assist Centre Manager with daily operations and sales.
• Coach and develop colleagues.

Skills

Customer satisfaction management

Coaching and training

Technical/mechanical knowledge

Workshop operations understanding

Communication skills

IT proficiency

Organisational skills

Time-management skills

Driving licence

Education

Level 2 or Level 3 qualification in Light Vehicle Maintenance

Job description

Overview

Ready for the next step in management with the UK's largest automotive service, maintenance and repair business, we offer great career opportunities, benefits, and an uncapped bonus scheme. As an Assistant Manager, you’ll work alongside the Centre Manager to provide productive management and leadership, driving profitability with a firm focus on the customer journey. You will divide your time between the workshop, working with technicians, and assisting the Centre Manager with daily sales and customer service.

Key Responsibilities & Qualifications

• Proven ability to deliver high levels of customer satisfaction through effective management and leadership.
• Experience in coaching, training, and developing colleagues in the moment.
• Strong technical/mechanical knowledge, ideally supported by a Level 2 or Level 3 qualification in Light Vehicle Maintenance (or equivalent experience).
• Solid understanding of workshop operations, diagnostics, and vehicle maintenance processes.
• Bring your own set of tools and put them to great use in a busy, well‑equipped workshop.
• Experience maintaining compliance with Health & Safety standards.
• Excellent verbal and written communication skills.
• IT‑proficient, with the ability and willingness to learn in‑house systems.
• Strong organisational and time‑management skills.
• Full, valid driving licence.

Benefits

• 5.6 weeks annual leave.
• Up to 50% off garage bills in our Autocentres and 25% off most Halfords products in retail stores.
• Discounts on groceries, shopping, insurance, days out, restaurants, and more.
• Family & Friends discount events.
• Opportunity to buy a trade‑price bike & enrol in the Cycle to Work scheme.
• Financial planning support via Wagestream – access up to 30% of your salary in advance.
• GP Access, 364 days a year, 24 hours a day.
• Join the Share Save scheme with a 20% discount on shares.
• Health Cash Plan – access wellbeing services and claim back healthcare costs.
• Pension Scheme & Life Assurance.
• Hybrid training plus ATA & MOT Tester qualifications.

Maximum £34,000 per annum. Average uncapped bonus of £7,100 per year (potential to earn more). 5 days a week. Earn extra with our Refer a Friend scheme – T&C’s Apply.

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

If you have the desire to help drive business performance, are passionate about customer experience, and are looking for a long‑term career with excellent progression and training schemes, this could be the perfect opportunity for you. Don’t delay – apply today!